Despatch Coordinator

Waste Management; Wellington; On-site; NZD 60,000 - 80,000; Full time

Benefits offered by this job

Permanent, full-time

Competitive rates

Ongoing training and development

Supportive team culture

40 hours per week

Office-based

Job summary

Waste Management New Zealand is seeking a Despatch Coordinator to connect customer service, operations and drivers. You will coordinate daily job allocations, monitor routes and respond quickly when plans change, keeping customers informed with clear communication.

This fast-paced role requires calm decision-making and strong organisational skills. Office-based, 40 hours per week, with competitive rates and ongoing training.

Qualifications

• Previous customer service or coordination experience.
• Experience in transport, logistics or similar operational environment.
• Strong verbal communication and interpersonal skills.
• Ability to remain calm and resilient under pressure.
• Excellent time-management and multitasking skills.

Responsibilities

• Coordinate daily job allocations and callout work.
• Monitor rolled, rejected and delayed jobs and take prompt action.
• Communicate with customers regarding delays, service issues and changes.
• Review routes and assist with sequencing to improve efficiency and productivity.
• Work closely with drivers, operations, sales and customer service teams.
• Manage correspondence and respond within agreed service levels.
• Complete financial confirmations and investigate pricing, disposal-rate and weight exceptions.
• Support reporting, purchase orders, data entry, weighbridge lodgements and end-of-month activities.
• Help achieve our delivery-in-full, on-time targets.
• Identify opportunities to improve fuel efficiency and reduce our carbon footprint.

Skills

Customer service

Coordination

Communication

Time management

Problem solving

Tools

Excel

Job description

Job Description

As our Despatch Coordinator, you'll be at the centre of our day-to-day operations, connecting our customer service teams, operational teams and drivers.

You'll coordinate job allocations, monitor routes and respond quickly when plans change. Whether it's rescheduling a missed collection, managing an overloaded bin or keeping a customer updated about a delay, you'll use sound judgement and clear communication to find the best solution.

This is a fast-paced role where no two days are the same. Your ability to stay calm, make decisions and keep everyone informed will help us deliver a reliable and seamless service to our customers.

Key responsibilities

• Coordinate daily job allocations and callout work.
• Monitor rolled, rejected and delayed jobs and take prompt action.
• Communicate with customers regarding delays, service issues and changes.
• Review routes and assist with sequencing to improve efficiency and productivity.
• Work closely with drivers, operations, sales and customer service teams.
• Manage correspondence and respond within agreed service levels.
• Complete financial confirmations and investigate pricing, disposal-rate and weight exceptions.
• Support reporting, purchase orders, data entry, weighbridge lodgements and end-of-month activities.
• Help achieve our delivery-in-full, on-time targets.
• Identify opportunities to improve fuel efficiency and reduce our carbon footprint.

Qualifications

What you'll need

You'll be a confident communicator who enjoys solving problems and working with a wide range of people. You'll also be comfortable managing competing demands in a busy operational environment.

Ideally, you will bring:

• Previous customer service or coordination experience.
• Experience in transport, logistics or a similar operational environment.
• Strong verbal communication and interpersonal skills.
• The ability to remain calm and resilient under pressure.
• Excellent time-management and multitasking skills.
• Confidence using technology and learning new systems.
• Intermediate Microsoft Office skills, particularly Excel.
• The ability to interpret system information and use it to improve efficiency.
• Experience with CRM or operational systems such as Salesforce, Elemos or JDE would be an advantage.
• Knowledge of transport regulations and logbook requirements would also be beneficial.

What's in it for you

• Permanent, full-time work in a stable industry
• Competitive rates
• Ongoing training, development, and upskilling
• A supportive team culture where your mahi is valued
• Hours: 40 hours per week
• Office based

Additional Information

WM New Zealand is an equal opportunity employer and is committed to a drug and alcohol-free workplace.

You must currently be in New Zealand and hold the legal right to work here through citizenship, residency or a valid work visa.