Dispatch Manger

Aotearoa New Zealand Association of Social Workers; Auckland; On-site; NZD 90,000 - 120,000; Full time

Job summary

Bascik Transport in Auckland is seeking an Auckland Dispatch Manager in a senior, full-time, permanent role. The position leads a metro despatch team of six, directing delivery planning for sixty trucks and drivers, with a focus on building a culture that motivates staff while upholding high customer standards.

Responsibilities include daily leadership of despatch operations, performance oversight, issue resolution, process improvements, and strong collaboration with fleet and operations

Qualifications

• Strong people-orientated leadership experience including coaching, performance management and workforce planning.
• Demonstrated experience leading a transport despatch, distribution or time-critical logistics operation.
• Excellent oral, written and computer skills.
• Full New Zealand Driver License (F Endorsement preferred).

Responsibilities

• Lead the day-to-day metro despatch function and maintain clear accountability, establish daily priorities and ensure despatchers pre-schedule and maintain practical delivery and collection plans.
• Monitor progress of metro work throughout the day, challenge exceptions early and support despatchers to bring solutions.
• Take ownership for metro service performance and ensure despatchers understand and meet customer expectations, ensuring prompt communication and practical solutions.
• Lead root cause reviews for failures and ensure corrective actions effectively enacted.
• Review despatch processes and systems regularly and implement agreed improvements.

Skills

People leadership

Coaching

Performance management

Workforce planning

Education

Full NZ Driver Licence

Job description

Bascik Transport is a highly respected transport and logistics organisation with one of the best reputations in the industry. Known as a fantastic employer, we remain family owned and hold true to those values. And with 550 staff and a full nation-wide network, we continue to go from strength to strength.

An exciting opportunity has presented itself for the right person to join our team as our Auckland Dispatch Manager in a senior role in a full time, permanent position. With access to our most senior managers and the resources to help you grow and develop a team culture to be proud of, this is a chance to work in an environment where you can help your team thrive.

Job Overview

The Auckland Despatch Manager is a people orientated role that leads metro despatch in the Auckland area, providing direction, support and performance oversight to the despatch team of six who are responsible for a fleet of sixty trucks and drivers. As part of the wider management group, the Despatch Manager also contributes to operational strategy, capacity planning, continuous improvement and the consistent delivery of company standards across the network. But what we are really looking for is that special person who can build a fantastic team culture within the group so that people love coming to work, while still maintaining the high standards our customers demand.

Operational Leadership

Lead the day-to-day metro despatch function and maintain clear accountability, establish daily priorities and ensure despatchers pre-schedule and maintain practical delivery and collection plans.

Monitor progress of metro work throughout the day, challenge exceptions early and support despatchers to bring solutions.

Take ownership for metro service performance and ensure despatchers understand and meet customer expectations, ensuring prompt communication and practical solutions.

Lead root cause reviews for failures and ensure corrective actions effectively enacted.

Review despatch processes and systems regularly and implement agreed improvements.

People Leadership and Performance

Build a strong positive culture in which people are approachable, information is shared, and problems are raised with solutions.

Develop a superb team culture that allows for an enjoyable team environment while maintaining our high standards.

Mentor and coach despatchers, conduct regular one-on-one's, team meetings, and performance reviews.

Promote constructive working relationships between despatchers, drivers and the wider operation.

Review vehicle utilisation and route efficiency, and implement actions that improve productivity and cost control.

Work with our Fleet and Operations managers to identify vehicle requirements, maintenance impacts, and future capacity needs.

Administration and Strategy

Actively participate in management, operations, customer, and Health & Safety meetings.

Prepare monthly reporting on service and staff productivity.

Lead a safety-first approach and ensure despatch decisions support safe driving, lawful work hours, load security, and safe site practices.

Skills and Qualifications

Strong people-orientated leadership experience including coaching, performance management and workforce planning.

Demonstrated experience leading a transport despatch, distribution or time-critical logistics operation.

Excellent oral, written and computer skills.

Full New Zealand Driver License (F Endorsement preferred).

Personal Attributes

Approachable, fair, team-orientated, and with a genuine interest in caring for your team.

Calm, decisive, and organised under pressure, with strong attention to detail and an ability to maintain a wider operational view.

Accountable and dependable.

You must have the right to work in New Zealand and be highly motivated.