Parking Operations Control Specialist

Auckland Council; Auckland; Hybrid; NZD 67,000 - 79,000; Full time

Job summary

Auckland Council is seeking a Central Control Room Operator to join the parking operations team. Based in the control room, you will respond to customer enquiries, coordinate incidents and service requests, dispatch staff, and monitor car park activity using CCTV and systems.

Experience in control room or customer service roles, strong communication, and the ability to manage multiple priorities are essential. Training and a supportive team environment are provided.

Qualifications

• Experience in controlling room operations or customer service roles.
• Ability to monitor and document incidents using standard systems.
• Strong communication and coordination with field staff.

Responsibilities

• Respond to customer enquiries and escalate when needed.
• Record, coordinate and monitor incidents and service requests.
• Dispatch parking officers and staff to incidents.
• Monitor car parks and respond to operational issues.
• Support field staff with incident resolution and admin tasks.

Skills

Control room operations

Customer service

Incident coordination

CCTV monitoring

Tools

Event-logging systems

Operational management systems

Job description

Auckland Council is seeking a Central Control Room Operator to join the parking operations team. Based in the control room, you will respond to customer enquiries, coordinate incidents and service requests, dispatch staff, and monitor car park activity using CCTV and systems.

Experience in control room or customer service roles, strong communication, and the ability to manage multiple priorities are essential. Training and a supportive team environment are provided.