Remote Dispatch & Customer Service Coordinator

Tiaki Wai; Lower Hutt; Hybrid; NZD 57,000 - 69,000; Full time

Benefits offered by this job

WFH days

Wellbeing programme

Dev opportunities

Annual leave 5 weeks

Job summary

Tiaki Wai in Petone, Wellington region, is looking for a customer service and dispatch coordinator. You will resolve customer queries via calls and emails, triage service requests, and dispatch to councils and crews. The role offers WFH days, strong development opportunities, and a focus on work-life balance.

Applicants should have first contact customer service experience, SLA familiarity, and the ability to manage workloads to meet KPIs. A can-do attitude and clear communication are essential.

Qualifications

• First contact customer service experience with SLA familiarity.
• Ability to coordinate and manage workload to hit KPIs.
• Dispatch/triaging and scheduling of work experience preferred.
• Proficiency with technology and multiple systems at pace.
• Excellent written and verbal communication with attention to detail.
• Positive, can-do attitude.

Responsibilities

• Resolve customer queries through inbound/outbound calls and emails.
• Triage and dispatch service requests to councils and service crews.
• Provide timely and accurate information on status of requests.

Skills

Customer service experience

SLA familiarity

Workload management

Dispatch/triaging

Tech systems navigation

Written and verbal communication

Positive attitude

Job description

Tiaki Wai in Petone, Wellington region, is looking for a customer service and dispatch coordinator. You will resolve customer queries via calls and emails, triage service requests, and dispatch to councils and crews. The role offers WFH days, strong development opportunities, and a focus on work-life balance.

Applicants should have first contact customer service experience, SLA familiarity, and the ability to manage workloads to meet KPIs. A can-do attitude and clear communication are essential.