Senior Director of Operations & Strategy

Placements24; Queenstown; Hybrid; NZD 180.000 - 280.000; Vollzeit

Benefits dieser Stelle

Executive bonus structure

Significant equity stake

Health, dental, and vision insurance

Generous paid time off

Remote-first culture

Professional development budget

Retirement plan with company match

Home office stipend

Strategic retreats

Zusammenfassung

Placements24 is seeking a Senior Director of Operations & Strategy for a fully remote leadership role in a fast-growing e-commerce platform. You will design and execute scalable operational strategies, optimize workflows, and lead cross-functional teams to boost growth, efficiency, and customer experience.

The ideal candidate holds a Master’s degree, 10+ years in operations leadership for digital businesses, and a proven track record of leading remote teams, managing budgets and KPIs, and

Qualifikationen

• Master’s degree required or equivalent.
• 10+ years of progressive operations leadership experience in e-commerce/digital businesses.
• Proven track record in developing and executing operational strategies that drive growth.

Aufgaben

• Develop and implement comprehensive operational strategies to support company growth and market expansion.
• Oversee and optimize e-commerce operations including order fulfillment, logistics, customer service, and supply chain management.
• Lead and mentor remote-based operational teams, fostering high performance and continuous improvement.
• Identify and implement innovative process improvements and technology solutions to enhance efficiency and customer satisfaction.
• Manage operational budgets and P&L for key areas.
• Define and track KPIs to measure operational effectiveness.
• Collaborate with technology, marketing, and product teams to ensure seamless integration of initiatives.

Kenntnisse

Strategic leadership

Remote leadership

E-commerce operations

Data-driven decision making

Communication & negotiation

Ausbildung

Master's degree in Business Administration, Operations Management, or related field

Tools

BI platforms

ERP/OMS systems

Jobbeschreibung

About the Role

Our client, a dynamic and rapidly growing e-commerce platform, is seeking a highly strategic and experienced Senior Director of Operations & Strategy to join their fully remote leadership team. This critical role will drive the development and execution of operational strategies that support exponential growth and enhance customer experience across all touchpoints. You will be instrumental in optimizing complex operational workflows, implementing innovative solutions, and leading cross-functional teams to achieve ambitious business objectives. The ideal candidate possesses a deep understanding of e-commerce operations, a strong analytical mindset, and a proven ability to lead transformation in a distributed, remote-first environment. This position offers an unparalleled opportunity to shape the operational future of a leading online retailer, driving efficiency, scalability, and profitability from a remote-first perspective. You will leverage cutting-edge technology and data-driven insights to continuously improve performance and maintain a competitive edge in the fast-paced digital marketplace.

Key Responsibilities

• Develop and implement comprehensive operational strategies to support company growth and market expansion.
• Oversee and optimize all aspects of e-commerce operations, including order fulfillment, logistics, customer service, and supply chain management.
• Lead and mentor remote-based operational teams, fostering a culture of high performance and continuous improvement.
• Identify and implement innovative process improvements and technology solutions to enhance efficiency and customer satisfaction.
• Manage operational budgets and P&L responsibility for key operational areas.
• Define and track key performance indicators (KPIs) to measure operational effectiveness and identify areas for strategic intervention.
• Collaborate closely with technology, marketing, and product teams to ensure seamless integration of operational initiatives.
• Develop and manage relationships with key third-party logistics (3PL) providers and other strategic partners.
• Conduct market research and competitive analysis to inform strategic decision-making.
• Ensure compliance with all relevant regulations and industry standards.
• Drive strategic projects and initiatives from conception through to successful implementation in a remote setting.

Requirements

• Master's degree in Business Administration, Operations Management, Supply Chain, or a related field.
• 10+ years of progressive experience in operations leadership, with a significant focus on e-commerce and digital businesses.
• Proven track record of developing and executing successful operational strategies that drive significant business growth.
• Demonstrated experience leading and managing high-performing teams in a fully remote environment.
• Exceptional strategic thinking, analytical, and problem-solving skills.
• Deep understanding of e-commerce best practices, logistics, and supply chain management.
• Proficiency in data analysis tools, BI platforms, and operational management software.
• Excellent communication, negotiation, and stakeholder management skills.
• Experience in managing large operational budgets and P&L.
• Ability to thrive in a fast-paced, ambiguous, and rapidly evolving remote work environment.

Benefits

• Highly competitive salary and executive bonus structure.
• Significant equity stake in a rapidly growing company.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and flexible remote work schedule.
• Annual professional development budget and leadership training.
• Retirement savings plan with company match.
• Opportunity to shape the operational future of a leading e-commerce platform.
• Supportive and collaborative remote-first culture.
• Company-provided home office equipment and stipend.
• Regular virtual team-building events and strategic retreats.