Remote Global Operations Lead

Placements24; Queenstown; Hybrid; NZD 120,000 - 210,000; Full time

Benefits offered by this job

Health insurance

Performance bonuses

Remote work from anywhere

Career development opportunities

Job summary

Placements24 is seeking a highly motivated Remote Global Operations Lead to oversee and optimize worldwide operational processes for a fast-growing international e-commerce platform, spanning logistics, support, marketplace management and compliance.

You will lead a dispersed remote team, implement KPI-driven improvements, align cross-functional functions, and ensure scalable, efficient operations across diverse markets with overlap to core business hours.

Qualifications

• Bachelor’s degree in Business Administration, Operations, International Business, or related field.
• Master’s degree preferred.
• Minimum of 8 years of operations management experience in global e-commerce or international operations.
• Proven experience managing remote, distributed teams.
• Strong understanding of international logistics, compliance, and cross-border operations.
• Excellent communication and stakeholder management skills.
• Proficiency with CRM, ERP, and WMS tools.
• Ability to thrive in a remote, fast-paced environment.

Responsibilities

• Develop and implement global operational strategies to support growth.
• Oversee day-to-day operations across multiple international markets.
• Manage and optimize global logistics, shipping, and fulfillment.
• Lead and mentor a geographically dispersed remote team.
• Establish and monitor KPIs and drive improvements.
• Ensure compliance with international trade regulations.
• Collaborate with cross-functional teams to align strategies.
• Improve customer support quality and response times globally.
• Manage relationships with 3PLs and international partners.
• Identify and implement best practices for scalability.

Skills

Global operations

Remote team leadership

Logistics management

Process improvement

KPIs & analytics

Stakeholder management

CRM

ERP

WMS

Education

Bachelor's degree

Master's degree

Tools

CRM

ERP

WMS

Job description

About the Role

Our client, a rapidly growing international e-commerce platform, is seeking a highly motivated and experienced Remote Global Operations Lead to manage and optimize its worldwide operational processes. This is a fully remote position, allowing you to contribute from anywhere. The successful candidate will be responsible for overseeing the efficiency and effectiveness of global operations, including logistics, customer support, marketplace management, and international compliance. You will develop and implement strategies to streamline operations, enhance scalability, and ensure a seamless customer experience across diverse international markets. The ideal candidate will possess strong analytical skills, a deep understanding of international e-commerce operations, and a proven ability to lead remote teams effectively. You will play a critical role in driving operational excellence and supporting the company's continued global expansion. This position requires a proactive, detail-oriented individual with a passion for building and improving processes in a dynamic, borderless environment. Your expertise will be essential in navigating the complexities of global commerce and ensuring operational integrity.

Key Responsibilities

• Develop and implement global operational strategies to support the e-commerce platform's growth.
• Oversee day-to-day operations across multiple international markets, ensuring efficiency and effectiveness.
• Manage and optimize global logistics, shipping, and fulfillment processes.
• Lead and mentor a geographically dispersed, remote team of operations specialists.
• Establish and monitor key performance indicators (KPIs) for global operations and implement improvement initiatives.
• Ensure compliance with international trade regulations, customs, and local business laws.
• Collaborate with cross-functional teams (e.g., marketing, product, finance) to align operational strategies.
• Drive initiatives to enhance customer support quality and response times globally.
• Identify and implement best practices for operational scalability and efficiency.
• Manage relationships with third-party logistics providers and other international partners.

Requirements

• Bachelor's degree in Business Administration, Operations Management, International Business, or a related field.
• Master's degree preferred.
• Minimum of 8 years of experience in operations management, with a significant focus on global e-commerce or international operations.
• Proven experience in managing remote teams and leading distributed operational functions.
• Strong understanding of international logistics, supply chains, e-commerce platforms, and compliance.
• Excellent strategic thinking, analytical, and problem-solving skills.
• Demonstrated ability to drive operational improvements and achieve business objectives.
• Exceptional communication, interpersonal, and stakeholder management skills.
• Proficiency in relevant operational management software and tools (e.g., CRM, ERP, WMS).
• Ability to work independently, manage time effectively, and thrive in a remote work setting.
• Candidates from anywhere are welcome to apply, but must be available for overlap with core business hours.

Benefits

• Our client offers a highly competitive salary, comprehensive remote work benefits package including health insurance, performance bonuses, and opportunities for professional development and career advancement.
• This role offers the ultimate flexibility of working from anywhere, coupled with the challenge of leading global operations for a dynamic e-commerce business.
• You will be part of an innovative, fast-paced, and globally-focused team committed to excellence.
• We provide a supportive remote work environment and invest in our employees' growth.
• This is an exceptional opportunity for a seasoned operations leader to make a significant impact on a global scale, working remotely.