Senior Operations Analyst

Placements24; Queenstown; Hybrid; NZD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Dental and Vision insurance

Retirement plan with company match

Life insurance

Professional development

Paid time off

Job summary

Placements24 is seeking a Senior Operations Analyst to join a fully remote, global team. The role focuses on data interpretation, dashboard creation, and actionable recommendations to improve processes, reduce costs, and enhance customer experience across business units.

You will work with cross-functional teams and drive strategic decision-making from anywhere. The ideal candidate is highly analytical, detail-oriented, and experienced in data visualization and experimentation in a remote

Qualifications

• Bachelor's degree in a quantitative field is required.
• Master's degree is a plus.
• Minimum 5 years in operations analysis, BI, or similar analytical role.

Responsibilities

• Analyze operational data to identify trends, inefficiencies, and opportunities for improvement.
• Develop and maintain dashboards and reports for KPIs.
• Provide data-driven insights and actionable recommendations to operations management.
• Collaborate with logistics, customer service, and fulfillment to understand challenges.
• Design and implement A/B tests and other experiments to evaluate changes.
• Support budgeting and cost-saving initiatives.
• Automate reporting processes where possible.
• Document processes and methodologies.
• Present findings clearly to technical and non-technical audiences.

Skills

Analytical thinking

Communication

Remote work proficiency

Education

Bachelor's degree in Mathematics, Statistics, Economics, Computer Science, Operations Research, or related quantitative field

Tools

SQL

Python

R

Tableau

Power BI

Job description

About the Role

Our client, a global leader in the e-commerce and technology sector, is seeking a highly analytical and detail-oriented Senior Operations Analyst to join its fully remote team. This position is pivotal in driving operational efficiency and strategic decision-making through in-depth data analysis and insightful reporting. You will work with cross-functional teams to identify key operational metrics, develop dashboards, and provide actionable recommendations to improve processes, reduce costs, and enhance customer experience across various business units. As a remote-first role, this opportunity is ideal for a proactive individual who excels in self-management and collaborative virtual environments. Your expertise in data interpretation and problem-solving will be crucial in optimizing our client's complex operational landscape, contributing directly to business success from anywhere.

Key Responsibilities

• Analyze operational data to identify trends, inefficiencies, and opportunities for improvement.
• Develop, maintain, and enhance operational dashboards and reports for key performance indicators (KPIs).
• Provide data-driven insights and actionable recommendations to operations management and stakeholders.
• Collaborate with various departments (e.g., logistics, customer service, fulfillment) to understand their operational challenges and needs.
• Design and implement A/B tests and other experiments to evaluate process changes.
• Support the development and tracking of operational budgets and cost-saving initiatives.
• Automate reporting processes where possible to increase efficiency.
• Document operational processes and analytical methodologies.
• Stay current with industry best practices and analytical tools.
• Present findings and recommendations clearly and concisely to both technical and non-technical audiences.

Requirements

• Bachelor's degree in Mathematics, Statistics, Economics, Computer Science, Operations Research, or a related quantitative field.
• A Master's degree is a plus.
• Minimum of 5 years of experience in operations analysis, business intelligence, or a similar analytical role.
• Proficiency in data analysis tools and languages such as SQL, Python, or R.
• Strong experience with data visualization tools (e.g., Tableau, Power BI).
• Excellent understanding of statistical concepts and analytical techniques.
• Proven ability to translate complex data into clear, actionable insights.
• Strong problem-solving skills and attention to detail.
• Experience working in a remote team environment and strong self-management skills.
• Excellent written and verbal communication skills, suitable for remote collaboration.
• Experience in e-commerce or logistics operations is highly desirable.

Benefits

• Our client offers a competitive salary and a performance-based bonus.
• This fully remote role provides unparalleled flexibility and autonomy.
• Benefits include comprehensive health, dental, and vision insurance, a retirement savings plan with company match, and life insurance.
• Opportunities for continuous learning and professional development are provided through online courses and virtual training.
• Paid time off includes generous vacation days, sick leave, and public holidays.
• The company fosters a strong remote work culture focused on collaboration, innovation, and work-life balance.