E-commerce Operations Coordinator

Placements24; Queenstown; Hybride; NZD 60 000 - 76 000; Plein temps

Avantages offerts par ce poste

Fully remote working arrangement

Provident fund

Paid annual leave

Professional development and training

Résumé du poste

Placements24 is seeking a proactive E-commerce Operations Coordinator to manage daily online store activities. This remote role focuses on order processing, inventory coordination, customer support, and coordinating with logistics partners to ensure smooth fulfillment.

You will monitor orders, update product information, handle returns, and collaborate with marketing to optimize the customer journey. The ideal candidate has 1–3 years in ecommerce ops and strong problem-solving skills.

Qualifications

• 1–3 years in ecommerce operations or customer service.
• Familiarity with ecommerce platforms and order management systems.
• Strong organizational and time-management skills.
• Excellent written and verbal communication.
• Ability to work independently in a remote setting.
• Experience coordinating with suppliers and logistics is a plus.

Responsabilités

• Manage and oversee order processing for timely fulfillment.
• Coordinate with warehousing and shipping partners to manage inventory.
• Monitor orders and address issues or delays.
• Handle customer inquiries via email and other channels.
• Ensure product information is accurate on the platform.
• Process returns and exchanges per company policy.
• Collaborate with ecommerce and marketing teams to improve customer journey.
• Assist with managing relationships with 3PL providers.
• Analyze performance data to identify bottlenecks.

Connaissances

E-commerce operations

Order fulfillment

Customer service

MS Office

Communication

Remote work

Inventory coordination

Formation

High school diploma

Business administration certificate

Outils

Order management systems

Excel

Description du poste

About the Role

Our client is seeking a proactive and organized E-commerce Operations Coordinator to manage the day-to-day operational aspects of their online store, working remotely. This role is essential for ensuring a smooth and efficient customer experience from order placement to fulfillment. You will be responsible for overseeing order processing, inventory management coordination, customer service support, and liaising with logistics partners. The ideal candidate will have a keen eye for detail, strong problem-solving skills, and a solid understanding of e-commerce workflows. This is an excellent opportunity for an individual looking to build their career in e-commerce operations, offering the flexibility of a remote role while contributing to the success of our client's business.

Key Responsibilities

• Manage and oversee the order processing system to ensure timely and accurate order fulfillment.
• Coordinate with warehousing and shipping partners to manage inventory levels and facilitate shipments.
• Monitor order statuses and proactively address any issues or delays.
• Handle customer inquiries and resolve issues related to orders, shipping, and returns via email and other communication channels.
• Ensure product information on the e-commerce platform is accurate and up-to-date, including pricing and stock levels.
• Process returns and exchanges efficiently, adhering to company policies.
• Analyze operational performance data to identify bottlenecks and recommend process improvements.
• Collaborate with the e-commerce and marketing teams to ensure a seamless customer journey.
• Assist in managing relationships with third-party logistics (3PL) providers.
• Contribute to maintaining high levels of customer satisfaction through efficient operations.

Requirements

• High school diploma or equivalent; a certificate or diploma in Business Administration or a related field is a plus.
• 1-3 years of experience in e-commerce operations, order fulfillment, or customer service.
• Familiarity with e-commerce platforms and order management systems.
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.Pick up the conversation stage note, since we insert intros timestamp correctly to manage the 'like
• Proficiency in using computer systems, including MS Office Suite (Excel, Word).
• Ability to work independently and manage tasks effectively in a remote setting.
• Strong problem-solving skills and attention to detail.
• Experience in coordinating with external partners (suppliers, logistics) is advantageous.
• A customer-centric approach and a commitment to providing excellent service.

Benefits

• Fully remote working arrangement, offering flexibility.
• Competitive salary commensurate with experience.
• Opportunity to gain valuable experience in e-commerce operations.
• Professional development and training opportunities.
• Contribution to provident fund.
• Paid annual leave.
• A supportive and efficient remote team environment.