Remote E-commerce Operations Manager

Placements24; Queenstown; Hybrid; NZD 98,000 - 185,000; Full time

Benefits offered by this job

Competitive salary

Fully remote position

Leadership opportunity

Job summary

Placements24 is partnering with a leading online retailer to recruit a Remote E-commerce Operations Manager who can lead the company’s operations division from anywhere in South Africa.

You will oversee order processing, fulfillment, inventory, logistics and customer service, driving efficiency, reducing costs and delivering excellent customer experiences through a distributed team.

Qualifications

• Bachelor's degree in Operations Management, Supply Chain Management, Business Administration, or related field.
• Minimum of 7 years of progressive experience in e-commerce operations management.
• Experience managing order fulfillment, inventory, logistics, and customer service operations.
• Strong understanding of supply chain principles and best practices.
• Experience leading remote teams; excellent communication and analytical skills.

Responsibilities

• Oversee day-to-day e-commerce operations including order processing, fulfillment, shipping and returns.
• Develop and implement strategies to optimize operational efficiency and reduce costs.
• Manage inventory levels across multiple warehouses to ensure product availability and minimize stockouts.
• Lead and mentor the customer service team to ensure exceptional support and problem resolution.
• Establish and monitor KPIs for all operational areas and report progress.
• Collaborate with procurement, sales, and marketing to ensure integrated processes.
• Identify and implement best practices and tech solutions to enhance efficiency and scalability.
• Manage relationships with 3PLs and carriers.
• Ensure compliance with regulations and policies.

Skills

Remote leadership

Operations management

Analytical thinking

Communication

Negotiation

Education

Bachelor's degree in Operations/Supply Chain/Business Admin

Job description

About the Role

Our client, a leading online retailer with a nationwide reach, is seeking an experienced and highly organized Remote E-commerce Operations Manager to lead their operations division from anywhere within South Africa. This position is entirely remote, offering unparalleled flexibility and the opportunity to manage a critical function of the business without geographical constraints. You will be responsible for overseeing all aspects of e-commerce operations, including order fulfillment, inventory management, logistics, customer service, and process optimization. We are looking for a proactive leader with a proven track record in managing complex e-commerce operations and a strong ability to drive efficiency and customer satisfaction in a distributed team environment.

Key Responsibilities

• Oversee and manage day-to-day e-commerce operations, including order processing, fulfillment, shipping, and returns.
• Develop and implement strategies to optimize operational efficiency, reduce costs, and improve delivery times.
• Manage inventory levels across multiple warehouses to ensure product availability and minimize stockouts.
• Lead and mentor the customer service team to ensure exceptional customer support and problem resolution.
• Establish and monitor key performance indicators (KPIs) for all operational areas, reporting on progress and identifying areas for improvement.
• Collaborate with procurement, sales, and marketing teams to ensure seamless integration of operational processes.
• Identify and implement operational best practices and technological solutions to enhance efficiency and scalability.
• Manage relationships with third-party logistics providers (3PLs) and carriers.
• Ensure compliance with all relevant regulations and company policies.

Requirements

• Bachelor's degree in Operations Management, Supply Chain Management, Business Administration, or a related field.
• Minimum of 7 years of progressive experience in e-commerce operations management.
• Proven experience in managing order fulfillment, inventory, logistics, and customer service operations.
• Strong understanding of supply chain principles and best practices.
• Demonstrated ability to lead and manage remote teams effectively.
• Excellent analytical, problem-solving, and decision-making skills.
• Proficiency in using e-commerce platforms, WMS, and TMS systems.
• Exceptional communication, interpersonal, and negotiation skills.
• Experience with process improvement methodologies (e.g., Lean, Six Sigma) is a plus.

Benefits

• Highly competitive salary and performance-based incentives.
• Fully remote position offering extensive flexibility and work-life balance.
• Significant leadership opportunity within a growing and innovative e-commerce company.
• Opportunity to implement strategic operational improvements.
• Be part of a forward-thinking organization that embraces remote work.
• Professional development and opportunities for career advancement.