Remote E-commerce Operations Coordinator

Placements24; Queenstown; Hybrid; NZD 60,000 - 90,000; Full time

Benefits offered by this job

Performance bonus

Online training platforms

Home office stipend

Job summary

Placements24 is seeking a dedicated E-commerce Operations Coordinator to join a fully remote team. You will oversee end-to-end order fulfillment, collaborate with warehouse and shipping partners, monitor inventory, and support customers in a fast-paced online business.

This role emphasizes attention to detail, strong communication, and the ability to manage multiple tasks using e-commerce platforms and order management systems.

Qualifications

• Proven experience in e-commerce operations, logistics, or related field.
• Excellent organizational and time management skills with ability to prioritize tasks.
• Strong written and verbal communication in a remote setting.

Responsibilities

• Manage end-to-end e-commerce order fulfillment with accuracy and timeliness.
• Coordinate with warehouse teams and shipping partners to optimize delivery schedules and costs.
• Monitor inventory levels and initiate reordering as needed.
• Process customer inquiries, returns, and exchanges efficiently.

Skills

E-commerce operations

Logistics management

Inventory management

Order fulfillment

Analytical problem-solving

Communication skills

Remote work

Tools

Order management systems

E-commerce platforms

Job description

About the Role

Our client, a leading online retailer, is seeking a dedicated and organized E-commerce Operations Coordinator to join their fully remote team. This role is essential for ensuring the smooth and efficient execution of online sales orders, from processing to fulfillment and customer support. The ideal candidate will have a strong understanding of e-commerce logistics, excellent attention to detail, and the ability to manage multiple tasks in a fast-paced digital environment. As a fully remote position, you will collaborate with team members across different locations, leveraging advanced communication and project management tools. This is a fantastic opportunity to contribute to the operational backbone of a thriving e-commerce business and to grow your career in a remote-first setting.

Key Responsibilities

• Manage the end-to-end e-commerce order fulfillment process, ensuring accuracy and timeliness.
• Coordinate with warehouse teams and shipping partners to optimize delivery schedules and costs.
• Monitor inventory levels across online platforms and initiate reordering processes as needed.
• Process customer inquiries, returns, and exchanges efficiently and professionally.
• Troubleshoot and resolve any issues that arise during the order fulfillment or delivery process.
• Update product information and listings on e-commerce websites as required.
• Generate and analyze operational reports, identifying areas for process improvement.
• Collaborate with the marketing and customer service teams to ensure a seamless customer journey.
• Assist in the implementation of new e-commerce technologies and operational strategies.

Requirements

• Proven experience in e-commerce operations, logistics, or a related field.
• Strong understanding of online order fulfillment processes and inventory management.
• Excellent organizational and time management skills, with the ability to prioritize tasks effectively.
• Proficiency in using e-commerce platforms and order management systems.
• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication skills.
• Ability to work independently and collaboratively in a remote team environment.
• Detail-oriented with a high level of accuracy.
• A proactive approach to identifying and resolving operational challenges.

Benefits

This position offers a competitive salary and a comprehensive benefits package, along with the significant advantage of being a fully remote role. Enjoy the flexibility and work-life balance that comes with working from home anywhere within South Africa . Our client provides opportunities for professional development and career advancement in the rapidly growing e-commerce sector. You will be part of a dynamic and supportive remote team, utilizing modern collaboration tools. Benefits may include a performance bonus, access to online training platforms, and a stipend for home office setup. Embrace the future of work with our client.

• performance bonus
• access to online training platforms
• stipend for home office setup