Head of Operations - Remote

Placements24; Queenstown; A distancia; NZD 180.000 - 300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Executive compensation

Health insurance

Home office setup allowance

Professional development support

Autonomy in decision making

Descripción de la vacante

Placements24 is seeking a visionary Head of Operations to lead national operations from a remote-first position. You will design scalable frameworks, empower a distributed leadership team, and drive continuous innovation across all functions to deliver high-quality services nationwide.

The role emphasizes strategic thinking, change management, and excellent communication to inspire and lead remotely, with executive-level compensation and comprehensive benefits.

Formación

• Master's degree in Business Administration, Operations Management, or a related field is required.
• 10+ years of progressive leadership experience in operations management, including distributed or remote teams.
• Proven success in designing and scaling operational frameworks for large organizations.

Responsabilidades

• Develop and implement a comprehensive, scalable national operations strategy.
• Lead and develop a distributed team of operations managers and staff across regions.
• Establish and track KPIs to measure efficiency, quality, and customer satisfaction.
• Drive process improvement, automation, and best-practice adoption in a remote setting.
• Oversee resource allocation, budget management, and financial performance of operations.
• Foster a collaborative, accountable culture across all remote teams.

Conocimientos

Distributed leadership

Remote team management

Operational strategy

Process optimization

Project management

Change management

Strategic thinking

Communication skills

Budget oversight

Educación

Master's degree in Business Administration or Operations

Descripción del empleo

About the Role

Our client is seeking a visionary and experienced Head of Operations to lead their operational strategy and execution on a national scale, specifically designing for a remote-first environment. This executive role is responsible for ensuring the efficient, scalable, and high-quality delivery of services across all functions, irrespective of geographical distribution. You will build and empower a distributed team of operational leaders, foster a culture of collaboration and accountability, and drive continuous innovation in operational processes. This is a transformative opportunity for a seasoned leader to shape a world-class operational framework for a forward-thinking company from a fully remote position, impacting operations nationwide.

Key Responsibilities

• Develop and implement a comprehensive, scalable national operations strategy aligned with the company's long-term vision.
• Lead, mentor, and develop a high-performing, distributed team of operations managers and staff across various regions.
• Establish and track key performance indicators (KPIs) to measure operational efficiency, quality, and customer satisfaction.
• Drive initiatives for process improvement, automation, and the adoption of best practices in a remote setting.
• Oversee resource allocation, budget management, and financial performance of the operations department.
• Foster a strong operational culture that emphasizes collaboration, accountability, and continuous learning across all remote teams.

Requirements

• Master's degree in Business Administration, Operations Management, or a related field.
• 10+ years of progressive leadership experience in operations management, with significant experience leading distributed or remote teams.
• Proven success in designing and scaling operational frameworks for national or international organizations.
• Expertise in process optimization, project management, and performance metrics.
• Exceptional strategic thinking, problem-solving, and change management capabilities.
• Excellent communication and interpersonal skills, with the ability to inspire and lead remotely.

Benefits

• Executive-level compensation, including a substantial base salary and performance-based bonus.
• Comprehensive health, dental, and vision insurance.
• Generous allowance for home office setup and professional development.
• Significant autonomy and the opportunity to shape the future of remote operations.
• Join a progressive company committed to innovative operational strategies.