Senior D365 CE & Power Platform Support Specialist

Fusion5; Christchurch; Vor Ort; NZD 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Flexible work arrangements

Birthday leave

Volunteer days

Social events

Career development

Zusammenfassung

Fusion5 in New Zealand (Canterbury) seeks a Senior Technical Support Consultant to join our Dynamics 365 CE & Power Platform team within Managed Services. You will own end-to-end resolution of complex customer issues, balancing technical depth with exceptional customer experience, and building strong trusted relationships with clients.

You will work across Dynamics 365 CE, Dataverse and Power Platform, providing hands-on support, mentoring teammates, and driving continuous improvement across the

Qualifikationen

• Extensive experience with Dynamics 365 CE and Dataverse in complex environments.
• Proficient in Power Platform components: Power Apps, Automate, BI and Power Pages.
• Strong ability to troubleshoot, perform root-cause analysis and communicate results clearly.

Aufgaben

• Own end-to-end resolution of complex customer issues across Dynamics 365 CE and Power Platform.
• Diagnose and resolve issues, act as escalation point for high-impact incidents.
• Work independently to reduce dependency on delivery teams while maintaining quality.
• Provide clear, timely communication translating technical detail into practical outcomes.
• Support Australian customers during local business hours and align with public holidays.
• Identify recurring issues and contribute to proactive improvements and knowledge sharing.
• Maintain thorough case documentation including RCA and resolution detail.
• Contribute to continuous improvement of support processes and service quality.
• Mentor junior team members to build capability across the practice.

Kenntnisse

Dynamics 365 CE

Dataverse

Power Platform

Azure integration

Troubleshooting

Root cause analysis

Mentoring others

Customer-focused

Communication

Tools

Power Apps

Power Automate

Power BI

Power Pages

Functions

Logic Apps

Service Bus

Azure

Jobbeschreibung

Fusion5 in New Zealand (Canterbury) seeks a Senior Technical Support Consultant to join our Dynamics 365 CE & Power Platform team within Managed Services. You will own end-to-end resolution of complex customer issues, balancing technical depth with exceptional customer experience, and building strong trusted relationships with clients.

You will work across Dynamics 365 CE, Dataverse and Power Platform, providing hands-on support, mentoring teammates, and driving continuous improvement across the