Senior Dynamics 365 CE & Power Platform Support Expert

Fusion5; Auckland; On-site; NZD 120,000 - 160,000; Full time

Benefits offered by this job

Flexible work arrangements

Birthday leave

Volunteer days

Regular social events

Career development pathways

Job summary

Fusion5 is seeking a Senior Technical Support Consultant to join our Dynamics 365 CE & Power Platform team within our Managed Services practice. This role is based in New Zealand, with flexibility for candidates across Auckland, Wellington, Christchurch and Dunedin, and reports into our Australian team.

You will own end-to-end customer issue resolution across Dynamics 365 CE, Dataverse and the Power Platform, delivering high-quality support while fostering strong customer relationships across

Qualifications

• Strong experience with Dynamics 365 CE and Dataverse in complex customer environments.
• Deep Power Platform skills: Power Apps, Power Automate, Power BI, Power Pages.
• Azure integration services such as Functions, Logic Apps and Service Bus.
• Strong troubleshooting and root cause analysis; ability to leverage AI-assisted tools.
• Experience in managed services or similar customer support environments.
• Self-driven, able to work independently with minimal supervision.
• Excellent communication with technical and non-technical stakeholders.
• Ownership mindset, attention to detail, and commitment to high-quality outcomes.
• Interest in mentoring others and contributing to continuous improvement.

Responsibilities

• Take end-to-end ownership of customer issues across Dynamics 365 CE and Power Platform, from triage through to resolution and closure.
• Diagnose and resolve complex issues across Dynamics 365 CE, Dataverse and the wider Power Platform.
• Act as an escalation point for high-impact or technically challenging incidents.
• Operate independently to resolve issues, minimising over-reliance on delivery teams where possible.
• Provide clear, timely and well-structured communication to customers.
• Support Australian customers, building strong relationships while working within local business hours.
• Identify recurring issues, risks and opportunities for improvement, and take a proactive approach to problem prevention.
• Maintain strong case documentation, including root cause analysis and resolution detail.
• Contribute to continuous improvement across support processes, knowledge sharing and service quality.
• Support and mentor junior team members, helping to build capability across the practice.

Skills

Dynamics 365 CE

Dataverse

Power Platform

Power Apps

Power Automate

Power BI

Azure Functions

Logic Apps

Service Bus

Troubleshooting

Mentoring

Tools

Azure Functions

Logic Apps

Service Bus

Job description

Fusion5 is seeking a Senior Technical Support Consultant to join our Dynamics 365 CE & Power Platform team within our Managed Services practice. This role is based in New Zealand, with flexibility for candidates across Auckland, Wellington, Christchurch and Dunedin, and reports into our Australian team.

You will own end-to-end customer issue resolution across Dynamics 365 CE, Dataverse and the Power Platform, delivering high-quality support while fostering strong customer relationships across