Senior Dynamics 365 CE & Power Platform Support Specialist

Fusion5; Auckland; On-site; NZD 90,000 - 140,000; Full time

Benefits offered by this job

Collaborative, supportive culture

Flexible work arrangements

Birthday leave, volunteer days, and社交

Clear development pathways

Job summary

Fusion5 is a Transformation Partner delivering technology value across Australia and New Zealand. We are seeking a Senior Technical Support Consultant to join the Dynamics 365 CE & Power Platform team within our Managed Services practice in Australia.

The role focuses on delivering customer support excellence and hands-on technical problem-solving to ensure high-quality outcomes. You will work across Dynamics 365 CE and Power Platform with a strong emphasis on ownership, independence and

Qualifications

• Strong experience with Dynamics 365 CE and Dataverse in complex customer environments.
• Deep capability across the Power Platform (Power Apps, Power Automate, Power BI, Power Pages).
• Experience with Azure integration services (Functions, Logic Apps, Service Bus).
• Strong troubleshooting, debugging and root cause analysis skills, with ability to leverage AI-assisted tools for diagnostics.

Responsibilities

• Own end-to-end resolution of customer issues across Dynamics 365 CE and Power Platform, from triage to closure.
• Diagnose and resolve complex issues across Dynamics 365 CE, Dataverse and the wider Power Platform.
• Act as an escalation point for high-impact or technically challenging incidents.
• Operate independently to resolve issues with minimal reliance on delivery teams.
• Provide clear, timely, well-structured communication to customers and translate technical detail into practical outcomes.
• Support Australian customers, building strong relationships while working within local business hours.
• Identify recurring issues, risks and opportunities for improvement and take proactive action.
• Maintain strong case documentation including root cause analyses and resolution details.
• Contribute to continuous improvement of support processes and knowledge sharing.
• Mentor junior team members and help build capability across the practice.

Job description

Fusion5 is a Transformation Partner delivering technology value across Australia and New Zealand. We are seeking a Senior Technical Support Consultant to join the Dynamics 365 CE & Power Platform team within our Managed Services practice in Australia.

The role focuses on delivering customer support excellence and hands-on technical problem-solving to ensure high-quality outcomes. You will work across Dynamics 365 CE and Power Platform with a strong emphasis on ownership, independence and