Senior Content Designer: Knowledge Base & Intranet Lead

New Zealand Government

Wellington

On-site

NZD 122,000 - 152,000

Full time

2 days ago

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Job summary

The Ministry of Social Development (MSD) in Wellington, part of the New Zealand Government, seeks a Lead Digital Content Advisor to shape content strategy across the knowledge base, intranet and public site. You will apply user‑centred design, content frameworks and MSD style guides to ensure clear, accessible, and plain‑English content for staff and the public.

Leading a team, you will align policy, operational guidance, training and public information; collaborate with IT and AI initiatives to

Qualifications

Senior-level experience leading digital content design in a large, complex organisation.
Proven experience developing and delivering content strategies, frameworks, patterns and standards.
Strong experience across knowledge bases, intranets and complex content systems.
Ability to simplify complex information and write high‑quality, plain‑English content.
Experience ensuring alignment across policy, operational guidance, training and public information.

Responsibilities

Lead content strategy and delivery across the knowledge base, intranet and external website platform shift.
Mentor and coach content designers; lift content capability and embed best practice.
Work with business units, communications and IT partners; pilot AI tools to support content work.
Ensure content is clear, accessible and written in plain English; align with MSD style guides.