Senior Digital Advisor | Wellington

Ministry of Social Development; Wellington; On-site; NZD 104,000 - 126,000; Full time

Job summary

Ministry of Social Development (MSD) is seeking a Senior Digital Advisor to join the Digital Content Team within Service Delivery Communications in Wellington. You will design and manage content workflows, improve digital channels, intranet and knowledge base content, and support large platform improvements.

The role emphasizes user-centred design, plain English, and measurable improvements through analytics.

Qualifications

• Strong capability with content management systems (SharePoint & SilverStripe) and content design.
• Experience designing user-centred content across digital channels (intranet and knowledge base).
• Understanding of analytics and user research tools to inform design improvements.
• Ability to identify opportunities and risks, advising on approach.
• Written communication in plain English that meets accessibility and usability best practices.
• Experience managing stakeholder expectations.

Responsibilities

• Design content guides and workflow processes for MSD’s digital channels.
• Manage content workflows and support content delivery across MSD platforms.
• Contribute to large platform build or redesign projects.
• Write clearly and concisely to improve accessibility and usability.

Skills

Content management systems

SharePoint

Silverstripe

Content design

User-centred design

Analytics tooling

User research tools

Stakeholder management

Plain English writing

Tools

SharePoint

SilverStripe

Job description

Select how often (in days) to receive an alert:

• Fixed Term or Secondment opportunity through to December 2027
• Based at National Office in Wellington

MSD is transforming how we deliver services, creating a welfare system that’s simpler, smarter and centred on people.

Join a talented team delivering one of New Zealand’s most significant transformation programmes and help create better experiences and outcomes for New Zealanders.

About the role | Mō te tūnga

You will join the Digital Content Team within Service Delivery Communications.

The team works across MSD to design, migrate and manage digital content that helps both staff and clients easily find, understand and use information. Our focus includes MSD’s intranet and knowledge base as well as public-facing digital channels, ensuring information is clear, accessible and aligned across the organisation.

The Senior Digital Advisor plays a key role in ensuring good content design and managing content workflows and supporting content delivery across MSD’s digital channels.

You will bring expertise in designing content guides and workflow processes and ideally have experience working on a large platform build or redesign project.

This role is part of a significant programme of work to improve our services. You will use user-centred design, content strategy and evidence to design, write and manage content that is clear, accessible and in plain English.

• Strong capability working with content management systems – particularly Sharepoint and Silverstripe – and content design expertise.
• Demonstrated experience designing user-centred content across digital channels, in particular, Sharepoint intranet and knowledge base content.
• Understanding of analytics and user research tools to inform design improvements.
• Ability to identify opportunities for improvement as well as risks, providing advice on approach.
• Strong ability to simplify complex information and write clear, concise plain English that meets accessibility, usability and content design best practice.
• Experience managing stakeholder expectations.

What’s in it for you | Nōu te rourou

• Opportunity to work on a significant project to improve services.
• Work that makes it easier for staff to support New Zealanders.
• Be part of a supportive, inclusive workplace.

Unlock potential. Join MSD.

Salary | Utu-ā-tau: $103,815.00 - $125,958.00

The Ministry of Social Development (MSD) is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.

We provide social policy advice to government, and assistance including income, employment and housing support to people of all ages, families, whānau and communities.

As a Te Tiriti o Waitangi partner, we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.

Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.

Note: Your cover letter will be a key part of our assessment process. Please highlight how your skills and experience relate to the key responsibilities listed in the position description and job advertisement.

Joining MSD means being part of a whānau that celebrates the diversity each individual represents.

We show manaaki, we care about the wellbeing and success of people and want everyone to thrive and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. You can find out more about our values here.

If you have any support or accessibility requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.