Lead Content Designer – Digital Knowledge Base

Ministry of Social Development; Wellington; Sur place; NZD 122 000 - 152 000; Plein temps

Résumé du poste

Ministry of Social Development is seeking a Lead Content Designer in Wellington to direct content strategy for our knowledge base and intranet as part of a major digital transformation. You will drive clear, accessible, plain-English content and align it with policy, training materials and external public information.

You will lead a team of content specialists, collaborate with IT and business units, and champion responsible AI tools to support content work across MSD and partner services.

Qualifications

• Senior-level experience leading digital content design in a large organisation.
• Proven experience developing content strategies, frameworks and standards.
• Strong experience with knowledge bases, intranets and complex content systems.
• Ability to write clear, plain-English content.
• Experience aligning policy, operational guidance, training and public information.
• Confident mentoring and coaching content designers.
• Experience working with digital and IT teams, including AI-enabled tools.
• Commitment to accessibility, inclusion and Te Tiriti o Waitangi.

Responsabilités

• Lead content strategy and delivery for knowledge base and intranet platforms.
• Collaborate with business units, communications and IT partners.
• Mentor and coach content designers across MSD.
• Ensure content is clear, accessible and written in plain English.
• Align content with policy, operating standards and training material.
• Support introduction of AI tools in content workflows.

Connaissances

Content design leadership

Content strategy

Knowledge bases

Plain English writing

Policy alignment

Mentoring

IT collaboration

Accessibility & Te Tiriti

Description du poste

Ministry of Social Development is seeking a Lead Content Designer in Wellington to direct content strategy for our knowledge base and intranet as part of a major digital transformation. You will drive clear, accessible, plain-English content and align it with policy, training materials and external public information.

You will lead a team of content specialists, collaborate with IT and business units, and champion responsible AI tools to support content work across MSD and partner services.