Scientific Customer Service & Tech Support

Qjumpers; Auckland; On-site; NZD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive market salary

Kiwi Saver Subsidy

Free on-site car parking

Casual but professional workplace

Proximity to Ellerslie bus-stops and 


Job summary

Alphatech Systems is seeking a Customer Services Representative in Auckland to combine scientific knowledge with customer interaction. You will support sales and service teams, provide expert product advice, and handle order processing while maintaining databases and coordinating promotions.

The role includes on-site work with a focus on accuracy, teamwork and ongoing learning of new scientific products and technologies. Applicants must be resident in New Zealand.

Qualifications

• BSc or equivalent in microbiology, biochemistry, cell biology, or similar.
• Experience in laboratory, technical customer service, or science sales/marketing.
• Excellent English communication and interpersonal skills.
• Proficient in ERP, MS Word, Outlook and Excel; familiarity with desktop publishing and social media.
• Strong attention to accuracy, organization and time management.
• Team-oriented with a proactive, eager-to-learn attitude; interest in new scientific products.
• Background in electrochemistry or chromatography is a plus.

Responsibilities

• Provide front-line rapid response to customer inquiries, upselling, and order processing/tracking.
• Offer expert advice on allocated product lines suited to your technical background.
• Support sales reps with product info, quotes, follow-ups, tender coordination & assistance.
• Support service & logistics teams: database management, service bookings, warehousing backup.
• Create regular, professional electronic promotions and distribute/follow up.
• Maintain customer and supplier databases and utilize CRM.

Skills

English proficiency

Customer service

Sales support

Teamwork

Attention to detail

Time management

Communication

MS Office

Education

BSc in Microbiology/Biochemistry/Cell biology or related

Tools

ERP system

MS Word

Outlook

Excel

Desktop publishing

Social media platforms

Job description

Alphatech Systems is seeking a Customer Services Representative in Auckland to combine scientific knowledge with customer interaction. You will support sales and service teams, provide expert product advice, and handle order processing while maintaining databases and coordinating promotions.

The role includes on-site work with a focus on accuracy, teamwork and ongoing learning of new scientific products and technologies. Applicants must be resident in New Zealand.