Service Center Team Manager

Alfa Laval; Hamilton; On-site; NZD 100,000 - 140,000; Full time

Benefits offered by this job

25 days annual leave

Death & Total permanent disability

Income protection

Perkbox Discounts Portal

Financial & Wellbeing Seminars

Job summary

Alfa Laval in Hamilton, New Zealand, is seeking a Service Centre Lead to drive a customer-focused, high-performing team located at our Hamilton site.

You will oversee daily operations, ensure timely service jobs, and maintain repair quality to meet Alfa Laval standards while collaborating with regional teams to achieve business goals.

Qualifications

• Proven leadership in a technical/service centre.
• Strong people management and coaching.
• Solid understanding of mechanical engineering and repair processes.
• Commitment to safety, quality and customer satisfaction.

Responsibilities

• Lead and motivate a Service Centre team.
• Oversee daily operations and ensure timely service jobs.
• Ensure repairs and refurbishments meet Alfa Laval standards.
• Monitor capacity, productivity and utilization of resources.
• Support implementation of new processes, tools and digital solutions.
• Identify opportunities for process improvement, cost efficiency and waste reduction.
• Support local transformation and continuous improvement projects in line with regional and global strategies.
• Collaborate with Service Operations Manager NZ and other teams to ensure seamless service delivery.
• Liaise with internal stakeholders to support customer needs and business objectives.
• Support proactive service sales and lead generation.

Skills

Leadership

People management

Team leadership

Mechanical engineering knowledge

Repair processes

Safety compliance

Customer focus

Education

Formal qualification in Mechanical Engineering

Job description

The Alfa Laval StoryEvery day, we get opportunities to make a positive impact—on our colleagues, partners, customers, and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water, and shipping. As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

The Alfa Laval StoryEvery day, we get opportunities to make a positive impact—on our colleagues, partners, customers, and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water, and shipping. As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

Applicants must possess full and unrestricted New Zealand working rights.

A formal qualification in Mechanical Engineering is a mandatory requirement for this role.

Location: Hamilton, Waikato

Benefits

• 25 days annual leave
• Death & Total permanent disability cover
• Income protection
• Perkbox Discounts Portal
• Financial & Wellbeing Seminars

What You Will Do

• Lead, develop, and motivate a high-performing Service Centre team, fostering a customer-oriented and collaborative culture.
• Oversee daily operations of the Service Centre, ensuring efficient workflow, resource allocation, and timely delivery of service jobs.
• Ensure all repair, maintenance, and refurbishment activities meet Alfa Laval standards and customer expectations.
• Monitor and optimize capacity, productivity, and utilization of people, equipment, and facilities.
• Support the implementation of new processes, tools, and digital solutions to drive operational excellence.
• Identify and implement opportunities for process improvement, cost efficiency, and waste reduction.
• Support and lead local transformation and continuous improvement projects in alignment with Oceania and global strategies.
• Work closely with the Service Operations Manager - NZ and other Team Managers to ensure seamless service delivery and resource sharing across the region.
• Liaise with Coordination, Field Service, Sales, Customer Support Centre, and other internal stakeholders to support customer needs and business objectives.
• Support proactive service sales and lead generation in collaboration with relevant teams.

What You Possess

• Proven leadership experience in a technical or service centre environment.
• Strong people management, coaching, and development skills.
• Solid understanding of mechanical engineering, repair processes, and quality standards.
• Demonstrated commitment to safety, quality, and customer satisfaction.