Smart Tech Support Specialist

Record UK Ltd; Auckland; On-site; NZD 45,000 - 65,000; Full time

Job summary

ASSA ABLOY is seeking a Customer Specialist for our Albany-based Customer Hub in Auckland. You will deliver expert guidance across voice, email and chat, guiding customers through troubleshooting steps for digital and smart products while supporting them through inquiries and orders.

You’ll work with sales, finance, warehouse and manufacturing to resolve issues and improve the customer experience. You’ll play a key role in driving first-contact resolution, maintaining high satisfaction, and

Qualifications

• Experience using CRM platforms or ticketing tools in a customer service setting.
• Excellent written and verbal communication skills.
• Strong ability to troubleshoot and resolve customer issues.
• Proven problem-solving capabilities with a customer-first mindset.

Responsibilities

• Deliver seamless support across voice, email and chat channels.
• Resolve Tier 1 issues relating to digital and smart products.
• Guide customers with tailored product solutions and troubleshooting steps.
• Process customer enquiries and purchase orders accurately and efficiently.
• Collaborate with internal teams to improve outcomes and resolve issues.

Skills

CRM experience

Ticketing tools

Communication skills

Troubleshooting

Problem solving

Multi-tasking

Excel/Word

Tools

CRM platforms

Ticketing systems

Job description

ASSA ABLOY is seeking a Customer Specialist for our Albany-based Customer Hub in Auckland. You will deliver expert guidance across voice, email and chat, guiding customers through troubleshooting steps for digital and smart products while supporting them through inquiries and orders.

You’ll work with sales, finance, warehouse and manufacturing to resolve issues and improve the customer experience. You’ll play a key role in driving first-contact resolution, maintaining high satisfaction, and