Lab Customer Service & Admin Specialist – Onsite

Positive People; Auckland; Vor Ort; NZD 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

Birthday leave

Long service recognition

Zusammenfassung

IGENZ in Auckland seeks a proactive customer service administrator to support clients and a busy science team. You will handle inquiries, coordinate sample workflows, and assist with data management to ensure smooth laboratory operations.

The role requires meticulous attention to detail, strong communication, and the ability to work both independently and collaboratively in a friendly, growth-minded team.

Qualifikationen

• Minimum 3+ years in a customer service or administrative role.
• Strong communication, organization and problem-solving skills.
• Experience handling databases and tracking systems with accuracy.

Aufgaben

• Customer Excellence: handle phone and email inquiries with professionalism.
• Logistical Coordination: coordinate sample processes from scheduling to dispatch.
• Administration Support: assist Laboratory Team, data input and records scanning.
• Purchasing & Equipment Management: track stock in Xero and manage equipment register.
• Billing & Compliance: perform billing checks and ensure ISO-aligned practices.

Kenntnisse

Customer service

Administrative

Communication

Problem-solving

Interpersonal skills

Time management

Data entry

Databases

Tools

Xero

MS Office

CRM software

Jobbeschreibung

IGENZ in Auckland seeks a proactive customer service administrator to support clients and a busy science team. You will handle inquiries, coordinate sample workflows, and assist with data management to ensure smooth laboratory operations.

The role requires meticulous attention to detail, strong communication, and the ability to work both independently and collaboratively in a friendly, growth-minded team.