Technical Customer Care Specialist

Metro Performance Glass Ltd; Auckland; Hybrid; NZD 42,000 - 64,000; Full time

Job summary

Metro Performance Glass Ltd in New Zealand is seeking a confident, capable Customer Services person who can learn the technical side of our business, build genuine relationships with customers and become someone they know they can rely on. You’ll be at the centre of our customer relationships, working closely with customers and internal teams to keep things moving, juggling orders, questions and deadlines.

We value quick learners who ask questions, stay organised under pressure and take

Qualifications

• Great customer service is about understanding your customers and delivering results.
• Ability to learn quickly and apply technical knowledge to real-world problems.
• Strong relationship-building and communication skills.

Responsibilities

• Be the center of customer relationships, coordinating with customers and internal teams to keep processes moving.
• Handle multiple orders, inquiries and deadlines with organized, proactive follow-through.
• Take ownership to ensure customers receive what they need and build trust.

Job description

Metro Performance Glass Ltd in New Zealand is seeking a confident, capable Customer Services person who can learn the technical side of our business, build genuine relationships with customers and become someone they know they can rely on. You’ll be at the centre of our customer relationships, working closely with customers and internal teams to keep things moving, juggling orders, questions and deadlines.

We value quick learners who ask questions, stay organised under pressure and take