Service Center Team Manager

Alfa Laval Spiral; New Zealand; On-site; NZD 110,000 - 160,000; Full time

Benefits offered by this job

25 days annual leave

Death & Total permanent disability<br>

Income protection

Perkbox Discounts Portal

Financial & Wellbeing Seminars

Job summary

Alfa Laval Spiral in Hamilton, New Zealand, seeks a Service Center Team Manager to lead and develop a high-performing service centre. You will oversee daily operations, ensuring efficient workflow and timely service delivery while upholding Alfa Laval standards and customer expectations.

You will monitor capacity and productivity, support new processes and digital solutions, and drive continuous improvement aligned with regional and global strategies, collaborating with internal teams and

Qualifications

• Proven leadership experience in a technical or service centre environment.
• Strong people management and coaching skills.
• Solid understanding of mechanical engineering, repair processes, and quality standards.
• Demonstrated commitment to safety, quality, and customer satisfaction.

Responsibilities

• Lead, develop, and motivate a high-performing Service Centre team, fostering a customer-oriented and collaborative culture.
• Oversee daily operations of the Service Centre, ensuring efficient workflow, resource allocation, and timely delivery of service jobs.
• Ensure all repair, maintenance, and refurbishment activities meet Alfa Laval standards and customer expectations.
• Monitor and optimize capacity, productivity, and utilization of people, equipment, and facilities.
• Support the implementation of new processes, tools, and digital solutions to drive operational excellence.
• Identify and implement opportunities for process improvement, cost efficiency, and waste reduction.
• Support and lead local transformation and continuous improvement projects in alignment with Oceania and global strategies.
• Work closely with the Service Operations Manager - NZ and other Team Managers to ensure seamless service delivery and resource sharing across the region.
• Liaise with Coordination, Field Service, Sales, Customer Support Centre, and other internal stakeholders to support customer needs and business objectives.
• Support proactive service sales and lead generation in collaboration with relevant teams.

Skills

Leadership

People management

Mechanical engineering

Safety & quality

Job description

Service Center Team Manager

Company : Alfa Laval Spiral Job Type : Full Time New Zealand

Applicants must possess full and unrestricted New Zealand working rights.

Location

Hamilton, Waikato

Benefits

• 25 days annual leave
• Death & Total permanent disability cover
• Income protection
• Perkbox Discounts Portal
• Financial & Wellbeing Seminars

What you will do

• Lead, develop, and motivate a high-performing Service Centre team, fostering a customer-oriented and collaborative culture.
• Oversee daily operations of the Service Centre, ensuring efficient workflow, resource allocation, and timely delivery of service jobs.
• Ensure all repair, maintenance, and refurbishment activities meet Alfa Laval standards and customer expectations.
• Monitor and optimize capacity, productivity, and utilization of people, equipment, and facilities.
• Support the implementation of new processes, tools, and digital solutions to drive operational excellence.
• Identify and implement opportunities for process improvement, cost efficiency, and waste reduction.
• Support and lead local transformation and continuous improvement projects in alignment with Oceania and global strategies.
• Work closely with the Service Operations Manager - NZ and other Team Managers to ensure seamless service delivery and resource sharing across the region.
• Liaise with Coordination, Field Service, Sales, Customer Support Centre, and other internal stakeholders to support customer needs and business objectives.
• Support proactive service sales and lead generation in collaboration with relevant teams.

What you Possess

• Proven leadership experience in a technical or service centre environment.
• Strong people management, coaching, and development skills.
• Solid understanding of mechanical engineering, repair processes, and quality standards.
• Demonstrated commitment to safety, quality, and customer satisfaction.