Retail Team Leader - Coach & Customer Solutions

Kiwibank; New Zealand; On-site; NZD 39,000 - 48,000; Full time

Job summary

Maruti Solution Limited seeks a responsible Store Manager for its Otorohanga store in the Waikato region. You will oversee day-to-day operations, ensure excellent customer service, and maintain high standards of presentation and profitability.

The role requires leading a team, planning stock, and enforcing health and safety and food hygiene standards. The position involves managing budgets, scheduling staff, and implementing marketing initiatives to drive sales and store performance.

Qualifications

• Minimum 1 year relevant experience or Level 5 qualification.
• Retail or food operations experience is advantageous.

Responsibilities

• Manage daily store operations to ensure efficient service, smooth workflows, and profitability.
• Plan and maintain product range, stock levels, and service standards in line with customer needs.
• Recruit, train, schedule and supervise staff while monitoring performance to ensure high service quality.
• Ensure compliance with health and safety regulations and food hygiene standards.
• Oversee inventory management, including ordering and restocking to maintain fresh products.

Skills

Leadership

Customer service

Team management

Problem solving

Education

Level 5 qualification

Job description

Maruti Solution Limited is seeking a responsible and capable Store Manager to join its team in Otorohanga, Waikato region . The successful candidate will be responsible for the day-to-day running of the store, ensuring smooth operations, excellent customer service, and high standards of performance and presentation.

Key Responsibilities:

• Manage daily store operations to ensure efficient service, smooth workflows, and overall profitability.
• Plan and maintain product range, stock levels, and service standards in line with customer needs and business goals.
• Establish and implement store policies, procedures, and food safety measures to ensure consistency and compliance.
• Recruit, train, schedule, and supervise staff while monitoring performance to maintain high service quality.
• Ensure compliance with workplace health and safety regulations, food hygiene, and other relevant standards.
• Prepare and manage budgets, monitor sales performance, and allocate resources effectively to control costs.
• Oversee inventory management, including ordering, restocking, and coordinating with suppliers to ensure adequate supply of fresh products.
• Develop and adjust pricing strategies to achieve target margins while staying competitive and responsive to market trends.
• Address customer inquiries and resolve complaints professionally to maintain satisfaction and loyalty.
• Maintain store appearance, cleanliness, and staff presentation at high standards.
• Plan and implement marketing strategies, promotional campaigns and sales initiatives to attract customers, increase store traffic and achieve sales targets.
• Develop and coordinate in-store promotions, seasonal offers, product displays and special discounts to improve product visibility and encourage sales.
• Lead and motivate the team by setting clear objectives, providing regular feedback, and recognising performance.

The candidate will be required to work at least 30 hours per week and be paid between $28 to $35 per hour.

Other Requirements:

• Minimum 1 year of relevant experience or a minimum relevant Level 5 qualification.
• Availability to work flexible hours, including weekends and evenings.
• Strong leadership and team management skills.
• Physically able to stand and be active throughout the shift.
• Excellent organisational skills with the ability to prioritise and manage multiple tasks.
• Good problem-solving skills and the ability to make decisions under pressure.
• Professional attitude with a focus on customer service and operational excellence