Customer Experience Officer – Frontline

Join Our Team; Waikato; On-site; NZD 39,000 - 48,000; Full time

Job summary

Maruti Solution Limited in Waikato is seeking a responsible Store Manager to run the day-to-day operations, ensure smooth service, and uphold high standards of performance and presentation.

You will manage stock, budgeting, pricing, staff recruitment and training, and health and safety compliance, while driving sales and customer satisfaction. The role requires at least 1 year of experience or a Level 5 qualification, and a willingness to work at least 30 hours per week.

Qualifications

• Minimum 1 year of relevant experience or a minimum Level 5 qualification.
• Availability to work flexible hours, including weekends and evenings.
• Strong leadership and team management skills.
• Physically able to stand and be active throughout the shift.
• Excellent organisational skills with the ability to prioritise and manage multiple tasks.
• Good problem-solving skills and the ability to make decisions under pressure.

Responsibilities

• Manage daily store operations to ensure efficient service and profitability.
• Plan and maintain product range, stock levels and service standards.
• Establish and implement store policies and food safety measures.
• Recruit, train, schedule and supervise staff while monitoring performance.
• Ensure compliance with health and safety regulations and hygiene standards.
• Prepare and manage budgets, monitor sales and allocate resources to control costs.
• Oversee inventory management and supplier coordination.
• Develop and adjust pricing strategies to meet margins.
• Address customer inquiries and resolve complaints professionally.
• Maintain store appearance, cleanliness and staff presentation.
• Support marketing and promotional activities to increase engagement and sales.
• Lead and motivate the team with clear objectives and regular feedback.

Job description

Maruti Solution Limited is seeking a responsible and capable Store Manager to join its team in the Waikato region. The successful candidate will be responsible for the day-to-day running of the store, ensuring smooth operations, excellent customer service, and high standards of performance and presentation.

Key Responsibilities

• Manage daily store operations to ensure efficient service, smooth workflows, and overall profitability.
• Plan and maintain product range, stock levels, and service standards in line with customer needs and business goals.
• Establish and implement store policies, procedures, and food safety measures to ensure consistency and compliance.
• Recruit, train, schedule, and supervise staff while monitoring performance to maintain high service quality.
• Ensure compliance with workplace health and safety regulations, food hygiene, and other relevant standards.
• Prepare and manage budgets, monitor sales performance, and allocate resources effectively to control costs.
• Oversee inventory management, including ordering, restocking, and coordinating with suppliers to ensure adequate supply of fresh products.
• Develop and adjust pricing strategies to achieve target margins while staying competitive and responsive to market trends.
• Address customer inquiries and resolve complaints professionally to maintain satisfaction and loyalty.
• Maintain store appearance, cleanliness, and staff presentation at high standards.
• Support marketing and promotional activities, including daily specials and seasonal campaigns, to increase customer engagement and sales.
• Lead and motivate the team by setting clear objectives, providing regular feedback, and recognising performance. The candidate will be required to work at least 30 hours per week and be paid between $28 to $35 per hour.

Other requirements

• Minimum 1 year of relevant experience or a minimum relevant Level 5 qualification.
• Availability to work flexible hours, including weekends and evenings.
• Strong leadership and team management skills.
• Physically able to stand and be active throughout the shift.
• Excellent organisational skills with the ability to prioritise and manage multiple tasks.
• Good problem-solving skills and the ability to make decisions under pressure.
• Professional attitude with a focus on customer service and operational excellence.