Resort Operations Leader – Guest Experience

Cardrona Ski Resort Ltd; Queenstown; On-site; NZD 170,000 - 210,000; Full time

Benefits offered by this job

Career development

Global travel discounts

Recognition programs

Wellbeing initiatives

Birthday leave

Job summary

Travel + Leisure Co. in Wanaka is seeking an experienced Resort Manager to lead operations across all departments and own the day-to-day resort performance.

You will drive guest and owner satisfaction, manage budgets and KPIs, and build a capable, service‑led team in one of NZ's most spectacular destinations. You will work with regional and corporate teams to implement initiatives while ensuring regulatory compliance, health and safety, and strong stakeholder relationships.

Qualifications

• Proven leadership experience in hotel or resort operations.
• Strong knowledge of hotel and resort operations and departments.
• Experience managing budgets, financial performance and reporting.
• People-first leadership style with strong communication skills.
• Knowledge of NZ health and safety requirements is advantageous.

Responsibilities

• Lead daily resort operations across front office, housekeeping, maintenance and guest services.
• Drive guest satisfaction and deliver exceptional owner and guest experiences.
• Manage budgets, financial performance and operational KPIs.
• Build, lead and develop an engaged, high-performing team.
• Partner with regional and corporate teams on initiatives and improvements.
• Maintain strong relationships with owners, partners and stakeholders.
• Ensure compliance with policies, health and safety, and NZ regulations.
• Identify opportunities to improve efficiency, service delivery and performance.

Skills

Leadership experience

Hotel/resort operations

Budget management

People-first leadership

Communication

Stakeholder management

Hands-on leadership

Health & safety knowledge (NZ)

Job description

Travel + Leisure Co. in Wanaka is seeking an experienced Resort Manager to lead operations across all departments and own the day-to-day resort performance.

You will drive guest and owner satisfaction, manage budgets and KPIs, and build a capable, service‑led team in one of NZ's most spectacular destinations. You will work with regional and corporate teams to implement initiatives while ensuring regulatory compliance, health and safety, and strong stakeholder relationships.