Resort Manager: Lead Operations & Guest Experience

Gibbston Valley Winery; Otago; On-site; NZD 120,000 - 180,000; Full time

Benefits offered by this job

Career development

Hotel discounts

Recognition programs

Wellbeing initiatives

Birthday leave

Job summary

Travel + Leisure Co. seeks an experienced Resort Manager to lead operations at our Wanaka property in New Zealand. You will own resort performance, guide all departments, and drive guest and owner experiences in a premier destination.

Bring proven resort leadership, strong budgeting skills, and a hands-on, service-led approach to foster a welcoming culture aligned with our brand values.

Qualifications

• Proven leadership experience within hotel or resort operations.
• Strong operational knowledge across key accommodation departments.
• Experience managing budgets, financial performance and reporting.
• A confident, people-first leadership style and the ability to build engaged teams.
• Strong communication and stakeholder-management skills.
• A practical, hands-on approach and genuine passion for hospitality.
• Knowledge of New Zealand health and safety and hospitality requirements would be advantageous.

Responsibilities

• Leading daily resort operations across front office, housekeeping, maintenance and guest services
• Driving guest satisfaction and delivering consistently exceptional owner and guest experiences
• Managing budgets, financial performance and operational KPIs
• Building, leading and developing an engaged, high-performing team
• Partnering with regional and corporate teams to implement business initiatives and improvements
• Maintaining strong relationships with owners, local partners and key stakeholders
• Ensuring compliance with company policies, health and safety standards, and New Zealand regulatory requirements
• Identifying opportunities to improve efficiency, service delivery and overall resort performance

Job description

Travel + Leisure Co. seeks an experienced Resort Manager to lead operations at our Wanaka property in New Zealand. You will own resort performance, guide all departments, and drive guest and owner experiences in a premier destination.

Bring proven resort leadership, strong budgeting skills, and a hands-on, service-led approach to foster a welcoming culture aligned with our brand values.