Resort Manager: Guest Experience & Operations Leader

Hind Management; Queenstown; On-site; NZD 110,000 - 150,000; Full time

Benefits offered by this job

Health and wellbeing initiatives

Birthday leave

Hotel and resort discounts

Job summary

Travel + Leisure Co. seeks an experienced Resort Manager to run operations at our Wanaka property in New Zealand.

You will oversee all departments, drive exceptional guest and owner experiences, and lead a high-performing team in one of NZ’s most spectacular destinations. In this hands-on role you will manage budgets and KPIs, uphold health & safety standards, and collaborate with regional and corporate teams on initiatives that elevate service delivery and efficiency.

Qualifications

• Proven leadership experience within hotel or resort operations.
• Strong operational knowledge across key accommodation departments.
• Experience managing budgets, financial performance and reporting.
• A confident, people-first leadership style and the ability to build engaged teams.
• Strong communication and stakeholder-management skills.
• A practical, hands-on approach and genuine passion for hospitality.
• Knowledge of New Zealand health and safety and hospitality requirements would be advantageous.

Responsibilities

• Leading daily resort operations across front office, housekeeping, maintenance and guest services
• Driving guest satisfaction and delivering consistently exceptional owner and guest experiences
• Managing budgets, financial performance and operational KPIs
• Building, leading and developing an engaged, high-performing team
• Partnering with regional and corporate teams to implement business initiatives and improvements
• Maintaining strong relationships with owners, local partners and key stakeholders
• Ensuring compliance with company policies, health and safety standards, and New Zealand regulatory requirements
• Identifying opportunities to improve efficiency, service delivery and overall resort performance

Skills

Leadership

Operations knowledge

Budget & reporting

People-first leadership

Communication

Hospitality passion

NZ H&S knowledge (adv.)

Job description

Travel + Leisure Co. seeks an experienced Resort Manager to run operations at our Wanaka property in New Zealand.

You will oversee all departments, drive exceptional guest and owner experiences, and lead a high-performing team in one of NZ’s most spectacular destinations. In this hands-on role you will manage budgets and KPIs, uphold health & safety standards, and collaborate with regional and corporate teams on initiatives that elevate service delivery and efficiency.