Resort Leader: Drive Guest Experience & Team Excellence

Travel + Leisure Co.; Wānaka; On-site; NZD 120,000 - 170,000; Full time

Job summary

Travel + Leisure Co. is seeking an experienced Resort Manager to lead operations at our Wanaka property.

You will own the resort’s performance, build a high-performing team and create exceptional experiences for owners and guests in one of New Zealand’s most spectacular destinations. You will drive guest satisfaction, manage budgets and KPIs, and collaborate with regional and corporate teams to implement improvements while ensuring health and safety compliance and strong stakeholder

Qualifications

• Proven leadership experience within hotel or resort operations.
• Strong operational knowledge across key accommodation departments.
• Experience managing budgets, financial performance and reporting.
• A confident, people-first leadership style and the ability to build engaged teams.
• Strong communication and stakeholder-management skills.
• A practical, hands-on approach and genuine passion for hospitality.
• Knowledge of New Zealand health and safety and hospitality requirements would be advantageous.

Responsibilities

• Leading daily resort operations across front office, housekeeping, maintenance and guest services.
• Driving guest satisfaction and delivering consistently exceptional owner and guest experiences.
• Managing budgets, financial performance and operational KPIs.
• Building, leading and developing an engaged, high-performing team.
• Partnering with regional and corporate teams to implement business initiatives and improvements.
• Maintaining strong relationships with owners, local partners and key stakeholders.
• Ensuring compliance with company policies, health and safety standards, and New Zealand regulatory requirements.
• Identifying opportunities to improve efficiency, service delivery and overall resort performance.

Skills

Leadership experience

Operational knowledge

Budget management

People-first leadership

Communication skills

Hands-on approach

NZ health and safety knowledge

Job description

Travel + Leisure Co. is seeking an experienced Resort Manager to lead operations at our Wanaka property.

You will own the resort’s performance, build a high-performing team and create exceptional experiences for owners and guests in one of New Zealand’s most spectacular destinations. You will drive guest satisfaction, manage budgets and KPIs, and collaborate with regional and corporate teams to implement improvements while ensuring health and safety compliance and strong stakeholder