Reservations & Frontline Sales Consultant

Qjumpers; Queenstown; On-site; NZD 34,000 - 48,000; Full time

Job summary

Southern Discoveries in Queenstown seeks Reservations Consultant to join our head office operations. You will deliver outstanding customer service, manage bookings for Milford Sound cruises and transfers, and contribute to a smooth guest experience.

These full-time roles operate on a 7-day roster, including weekends and holidays, with full training provided in a fun, supportive team environment.

Qualifications

• Passion for delivering great customer service and visitor experience.
• Calm, organised with outstanding attention to detail.
• Strong verbal and written communication.
• Experience in booking systems.
• Strong team player with ability to work autonomously after training.
• Professional, punctual, and reliable.

Responsibilities

• Work as Reservations Consultant in Queenstown and support frontline sales.
• Handle bookings for Milford Sound cruises and transfers.
• Provide excellent customer service and visitor experience.
• Roster includes weekends/public holidays with training provided.

Skills

Customer service

Attention to detail

Communication skills

Booking systems

Team player

Autonomous work

Tools

Booking systems

Job description

• Reservation and Transportation Ticket Agent and Travel Clerk

We are currently seeking a couple of new team members to work as a Reservations Consultant for our Head Office Operation in Queenstown

To be successful in this role you will have the following key skills and attributes:

• Passion for delivering great customer service and an outstanding visitor experience
• Calm and organised, with outstanding attention to detail
• Strong verbal and written communication skills
• Computer literate, with experience in booking systems
• Strong team player, but also able to work autonomously once you are trained on our processes
• Professional, punctual, and reliable

These are is full-time positions over a 7-day roster, which will include weekends and public holidays, and some early mornings/evenings. You will be given full training and the job has plenty of variety in a fun and supportive team.

Southern Discoveries is a premium tourism company dedicated to sharing some of New Zealand’s most iconic scenery and extraordinary experiences with the world. The company offers a range of Milford Sound cruises, with coach and scenic flight transfers from Queenstown and Te Anau. We operate a number of retail outlets in Queenstown, Te Anau and Milford Sound.

Reservations & Frontline Sales Consultant Queenstown - Otago