Reservations & Operations Coordinator

LSQ; Queenstown; On-site; NZD 50,000 - 65,000; Full time

Job summary

LSQ in Queenstown is seeking a Reservations & Operations Coordinator to join our boutique team. You’ll manage reservations from enquiry through to completion, enter details in booking systems and coordinate itineraries with drivers and partners.

The role suits someone with tourism/reservations experience, excellent communication, and a calm, organised approach to handle multiple tasks in a busy environment. A friendly attitude and reliability are essential.

Qualifications

• Has previous experience in tourism and reservations.
• Is warm, friendly and authentic — always polite and professional with our guests, agents, drivers and colleagues.
• Has exceptional attention to detail.
• Communicates clearly with great phone etiquette.
• Is highly organised and enjoys solving problems.
• Can confidently manage multiple priorities while maintaining accuracy.
• Is professional, friendly and calm under pressure.
• Flexible and dependable — willing to cover colleagues when needed and take responsibility for overnight phone coverage as required.
• Takes pride in delivering exceptional customer service.
• Is confident using technology, enjoys learning new systems and is open to using emerging tools such as AI to improve efficiency.
• A clean driving record and license is required.
• P endorsement (preferred but not essential).

Responsibilities

• Manage reservations from enquiry through to completion.
• Prepare quotations and confirmations.
• Accurately enter and maintain reservations within our booking systems.
• Process booking amendments, cancellations and special requests.
• Coordinate complex itineraries and conference movements.
• Arrange services with LSQ's trusted partners, including activities and driver-guide accommodation where required.
• Communicate booking details clearly to the Operations team and Driver-Guides.
• Deliver clear, professional and timely service by phone and email.
• Build and maintain strong relationships with guests and trade partners.
• Oversee operations and ensure smooth running of all services.

Skills

Reservations experience

Highly organised

Excellent communication

Phone etiquette

Problem solving

Tools

Booking systems

Tech-savvy

AI tools

Job description

LSQ is a leading provider of premium transfers and private touring throughout the South Island, delivering seamless travel experiences for luxury travellers from around the world.

Our clients include inbound tour operators, international travel advisors, luxury lodges, leading hotels and corporate organisations who trust us to operate as an extension of their service. Every day we deliver premium transfers, private touring, multi-day journeys and large-scale travel programmes with professionalism, attention to detail and genuine hospitality.

We're looking for a Res & Ops Coordinator to join our Queenstown team. You might be an experienced reservationist, an operations professional, or a talented all-rounder who thrives in a busy, fast-paced and people-focused environment. As a small, close-knit team, the most important thing is someone who is friendly, reliable, committed and has a positive attitude.

Reservations & Operations Coordinator

Full Time | Queenstown

About the Role

This role is central to the delivery of every service we provide.

As one of the first points of contact for new guests and a trusted contact for our trade partners, you'll help create exceptional first impressions while maintaining the trusted relationships that are fundamental to LSQ's success.

You’ll manage reservations from initial enquiry through to completion, ensuring every booking is accurately entered and every detail is clearly communicated within the Operations team and to Driver-Guides through accurate booking notes.

No two days are the same. One minute you might be answering enquiries, the next helping a driver, coordinating bookings, repositioning a vehicle or heading to the airport to welcome guests.

This is a role for someone who enjoys variety, thinks ahead and takes pride in getting the details right. You’ll regularly prioritise multiple requests, solve problems as they arise and make informed decisions to ensure every guest journey runs seamlessly.

Key Resp

• Manage reservations from enquiry through to completion.
• Prepare quotations and confirmations.
• Accurately enter and maintain reservations within our booking systems.
• Process booking amendments, cancellations and special requests.
• Coordinate complex itineraries and conference movements.
• Arrange services with LSQ's trusted partners, including activities and driver-guide accommodation where required.
• Communicate booking details clearly to the Operations team and Driver-Guides.
• Deliver clear, professional and timely service by phone and email.
• Build and maintain strong relationships with guests and trade partners.
• Oversee operations and ensure smooth running of all services.

About You

• Has previous experience in tourism and reservations.
• Is warm, friendly and authentic — always polite and professional with our guests, agents, drivers and colleagues.
• Has exceptional attention to detail.
• Communicates clearly with great phone etiquette.
• Is highly organised and enjoys solving problems.
• Can confidently manage multiple priorities while maintaining accuracy.
• Is professional, friendly and calm under pressure.
• Flexible and dependable — willing to cover colleagues when needed and take responsibility for overnight phone coverage as required.
• Takes pride in delivering exceptional customer service.
• Is confident using technology, enjoys learning new systems and is open to using emerging tools such as AI to improve efficiency.
• A clean driving record and license is required.
• P endorsement (preferred but not essential).

We're looking for someone who brings a positive attitude to work each day, communicates openly and enjoys being part of a supportive, close-knit team. At LSQ, we believe great service starts with great people and strong teamwork behind the scenes.