Luxury Reservations & Operations Specialist

LSQ; Queenstown; On-site; NZD 50,000 - 65,000; Full time

Job summary

LSQ in Queenstown is seeking a Reservations & Operations Coordinator to join our boutique team. You’ll manage reservations from enquiry through to completion, enter details in booking systems and coordinate itineraries with drivers and partners.

The role suits someone with tourism/reservations experience, excellent communication, and a calm, organised approach to handle multiple tasks in a busy environment. A friendly attitude and reliability are essential.

Qualifications

• Has previous experience in tourism and reservations.
• Is warm, friendly and authentic — always polite and professional with our guests, agents, drivers and colleagues.
• Has exceptional attention to detail.
• Communicates clearly with great phone etiquette.
• Is highly organised and enjoys solving problems.
• Can confidently manage multiple priorities while maintaining accuracy.
• Is professional, friendly and calm under pressure.
• Flexible and dependable — willing to cover colleagues when needed and take responsibility for overnight phone coverage as required.
• Takes pride in delivering exceptional customer service.
• Is confident using technology, enjoys learning new systems and is open to using emerging tools such as AI to improve efficiency.
• A clean driving record and license is required.
• P endorsement (preferred but not essential).

Responsibilities

• Manage reservations from enquiry through to completion.
• Prepare quotations and confirmations.
• Accurately enter and maintain reservations within our booking systems.
• Process booking amendments, cancellations and special requests.
• Coordinate complex itineraries and conference movements.
• Arrange services with LSQ's trusted partners, including activities and driver-guide accommodation where required.
• Communicate booking details clearly to the Operations team and Driver-Guides.
• Deliver clear, professional and timely service by phone and email.
• Build and maintain strong relationships with guests and trade partners.
• Oversee operations and ensure smooth running of all services.

Skills

Reservations experience

Highly organised

Excellent communication

Phone etiquette

Problem solving

Tools

Booking systems

Tech-savvy

AI tools

Job description

LSQ in Queenstown is seeking a Reservations & Operations Coordinator to join our boutique team. You’ll manage reservations from enquiry through to completion, enter details in booking systems and coordinate itineraries with drivers and partners.

The role suits someone with tourism/reservations experience, excellent communication, and a calm, organised approach to handle multiple tasks in a busy environment. A friendly attitude and reliability are essential.