Tourism Reservations & Frontline Sales Pro

Southern Discoveries; Queenstown; Sur place; NZD 45 000 - 60 000; Plein temps

Résumé du poste

Southern Discoveries in Queenstown is seeking Reservations & Frontline Sales Consultants to join our Head Office operation. You will book and sell our Milford Sound products by phone and email, while also supporting our retail outlet as needed.

The role offers variety and exposure to premium tourism experiences. Ideal candidates are passionate about delivering excellent customer service, detail-oriented, and capable of working both in a team and independently after training.

Qualifications

• Passion for delivering great customer service and an outstanding visitor experience.
• Calm and organised, with outstanding attention to detail.
• Strong verbal and written communication skills.
• Computer literate, with experience in booking systems.
• Strong team player, but also able to work autonomously once trained on our processes.
• Professional, punctual, and reliable.

Responsabilités

• Book and sell Southern Discoveries products over the phone and via email.
• Assist at Central Queenstown Retail outlet, coordinating morning coach dispatch.
• Sell tourism products to visitors and provide excellent customer service.
• Receive full training and work across a 7-day roster, including weekends and public holidays.

Connaissances

Customer service

Attention to detail

Verbal & written communication

Booking systems

Outils

Booking systems

Description du poste

Southern Discoveries in Queenstown is seeking Reservations & Frontline Sales Consultants to join our Head Office operation. You will book and sell our Milford Sound products by phone and email, while also supporting our retail outlet as needed.

The role offers variety and exposure to premium tourism experiences. Ideal candidates are passionate about delivering excellent customer service, detail-oriented, and capable of working both in a team and independently after training.