Reservations & Frontline Sales Consultant

Southern Discoveries; Queenstown; On-site; NZD 45,000 - 60,000; Full time

Job summary

Southern Discoveries in Queenstown is seeking Reservations & Frontline Sales Consultants to join our Head Office operation. You will book and sell our Milford Sound products by phone and email, while also supporting our retail outlet as needed.

The role offers variety and exposure to premium tourism experiences. Ideal candidates are passionate about delivering excellent customer service, detail-oriented, and capable of working both in a team and independently after training.

Qualifications

• Passion for delivering great customer service and an outstanding visitor experience.
• Calm and organised, with outstanding attention to detail.
• Strong verbal and written communication skills.
• Computer literate, with experience in booking systems.
• Strong team player, but also able to work autonomously once trained on our processes.
• Professional, punctual, and reliable.

Responsibilities

• Book and sell Southern Discoveries products over the phone and via email.
• Assist at Central Queenstown Retail outlet, coordinating morning coach dispatch.
• Sell tourism products to visitors and provide excellent customer service.
• Receive full training and work across a 7-day roster, including weekends and public holidays.

Skills

Customer service

Attention to detail

Verbal & written communication

Booking systems

Tools

Booking systems

Job description

Reservations & Frontline Sales Consultant

We are currently seeking a couple of new team members to work as a Reservations Consultant for our Head Office Operation in Queenstown

Are you looking for a gresat role in tourism Customer Service and Reservations? Have you got great people skills and excellent attention to detail? If that sounds like you, we want to hear from you! As part of our close-knit team, you will have excellent communication skills, a strong work ethic, and a desire for excellence in all that you do. You will be working at our Head Office Office in Remarkables Park, booking and selling Southern Discoveries products over the phone and via email. Once trained, you will also help out at our Central Queenstown Retail outlet, coordinating our morning coach dispatch, and selling tourism products to visitors, so there is plenty of variety in the role.

To be successful in this role you will have the following key skills and attributes:

• Passion for delivering great customer service and an outstanding visitor experience
• Calm and organised, with outstanding attention to detail
• Strong verbal and written communication skills
• Computer literate, with experience in booking systems
• Strong team player, but also able to work autonomously once you are trained on our processes
• Professional, punctual, and reliable

These are is full-time positions over a 7-day roster, which will include weekends and public holidays, and some early mornings/evenings. You will be given full training and the job has plenty of variety in a fun and supportive team.

Southern Discoveries is a premium tourism company dedicated to sharing some of New Zealand's most iconic scenery and extraordinary experiences with the world. The company offers a range of Milford Sound cruises, with coach and scenic flight transfers from Queenstown and Te Anau. We operate a number of retail outlets in Queenstown, Te Anau and Milford Sound.