Guest Reservations & Frontline Sales Specialist

Qjumpers; Queenstown; On-site; NZD 34,000 - 48,000; Full time

Job summary

Southern Discoveries in Queenstown seeks Reservations Consultant to join our head office operations. You will deliver outstanding customer service, manage bookings for Milford Sound cruises and transfers, and contribute to a smooth guest experience.

These full-time roles operate on a 7-day roster, including weekends and holidays, with full training provided in a fun, supportive team environment.

Qualifications

• Passion for delivering great customer service and visitor experience.
• Calm, organised with outstanding attention to detail.
• Strong verbal and written communication.
• Experience in booking systems.
• Strong team player with ability to work autonomously after training.
• Professional, punctual, and reliable.

Responsibilities

• Work as Reservations Consultant in Queenstown and support frontline sales.
• Handle bookings for Milford Sound cruises and transfers.
• Provide excellent customer service and visitor experience.
• Roster includes weekends/public holidays with training provided.

Skills

Customer service

Attention to detail

Communication skills

Booking systems

Team player

Autonomous work

Tools

Booking systems

Job description

Southern Discoveries in Queenstown seeks Reservations Consultant to join our head office operations. You will deliver outstanding customer service, manage bookings for Milford Sound cruises and transfers, and contribute to a smooth guest experience.

These full-time roles operate on a 7-day roster, including weekends and holidays, with full training provided in a fun, supportive team environment.