Reservations & Operations Coordinator

Limousine Services Queenstown; Queenstown; On-site; NZD 41,000 - 47,000; Full time

Job summary

Limousine Services Queenstown is seeking a Res & Ops Coordinator in Queenstown to manage reservations from inquiry through completion and to coordinate complex itineraries with our Driver-Guides.

You will communicate clearly by phone and email, build strong guest and partner relationships, and help ensure seamless delivery of premium transfers and tours.

Qualifications

• Experience in tourism and reservations.
• Warm, friendly and professional with guests, agents and colleagues.
• Excellent phone and email communication.
• Highly organised and able to manage multiple priorities.
• Willingness to learn new systems and tools, including AI-assisted workflows.

Responsibilities

• Manage reservations from enquiry through to completion.
• Prepare quotations and confirmations.
• Enter and maintain reservations in booking systems.
• Process amendments, cancellations and special requests.
• Coordinate complex itineraries and movements.
• Arrange services with partners and driver-guides when needed.
• Communicate booking details clearly to the team and drivers.
• Deliver professional, timely service by phone and email.
• Build strong relationships with guests and trade partners.
• Oversee operations to ensure smooth service delivery.

Skills

Reservations experience

Customer service

Organised

Strong communication

Tools

Booking systems

CRM software

Job description

LSQ is a leading provider of premium transfers and private touring throughout the South Island, delivering seamless travel experiences for luxury travellers from around the world.

Our clients include inbound tour operators, international travel advisors, luxury lodges, leading hotels and corporate organisations who trust us to operate as an extension of their service. Every day we deliver premium transfers, private touring, multi-day journeys and large-scale travel programmes with professionalism, attention to detail and genuine hospitality.

We're looking for a Res & Ops Coordinator to join our Queenstown team. You might be an experienced reservationist, an operations professional, or a talented all-rounder who thrives in a busy, fast-paced and people-focused environment. As a small, close-knit team, the most important thing is someone who is friendly, reliable, committed and has a positive attitude.

About the Role

This role is central to the delivery of every service we provide.

As one of the first points of contact for new guests and a trusted contact for our trade partners, you'll help create exceptional first impressions while maintaining the trusted relationships that are fundamental to LSQ's success.

You'll manage reservations from initial enquiry through to completion, ensuring every booking is accurately entered and every detail is clearly communicated within the Operations team and to Driver-Guides through accurate booking notes.

No two days are the same. One minute you might be answering enquiries, the next helping a driver, coordinating bookings, repositioning a vehicle or heading to the airport to welcome guests.

This is a role for someone who enjoys variety, thinks ahead and takes pride in getting the details right. You'll regularly prioritise multiple requests, solve problems as they arise and make informed decisions to ensure every guest journey runs seamlessly.

Key Responsibilities

Manage reservations from enquiry through to completion.

Prepare quotations and confirmations.

Accurately enter and maintain reservations within our booking systems.

Process booking amendments, cancellations and special requests.

Coordinate complex itineraries and conference movements.

Arrange services with LSQ's trusted partners, including activities and driver-guide accommodation where required.

Communicate booking details clearly to the Operations team and Driver-Guides.

Deliver clear, professional and timely service by phone and email.

Build and maintain strong relationships with guests and trade partners.

Oversee operations and ensure smooth running of all services.

About You

We're looking for someone who:

Has previous experience in tourism and reservations.

Is warm, friendly and authentic — always polite and professional with our guests, agents, drivers and colleagues.

Communicates clearly with great phone etiquette

Is highly organised and enjoys solving problems.

Can confidently manage multiple priorities while maintaining accuracy.

Is professional, friendly and calm under pressure.

Flexible and dependable — willing to cover colleagues when needed and take responsibility for overnight phone coverage as required.

Takes pride in delivering exceptional customer service.

Is confident using technology, enjoys learning new systems and is open to using emerging tools such as AI to improve efficiency.

A clean driving record and license is required.

P endorsement (preferred but not essential)

Hours

This is a permanent full-time position based at our office at 165 Glenda Drive, Queenstown.

The LSQ team operates seven days a week between 7.00am and 7.00pm with responsibility for some after-hours client and team support via rostered evening/overnight phone management.

This role should mainly cover Tuesday- Saturday or Wednesday-Sunday, but this may change at peak times or for coverage. Shift times can be flexible but coverage between 12-5 on those days is essential. Shift times will be agreed with the successful applicant.

What We Offer

$30–$34 per hour, depending on experience.

Training in our systems and processes.

A varied, fast-paced role where no two days are the same.

The opportunity to work alongside a passionate and experienced team delivering premium experiences throughout the South Island.

If you're looking for a role that combines reservations, logistics, problem-solving and exceptional customer service within a respected luxury tourism business, we'd love to hear from you.

We're looking for someone who brings a positive attitude to work each day, communicates openly and enjoys being part of a supportive, close-knit team. At LSQ, we believe great service starts with great people and strong teamwork behind the scenes.