Remote Travel Support Specialist - Client Concierge

Almaaventurera; Auckland; Remote; NZD 45,000 - 60,000; Full time

Benefits offered by this job

Fully remote position

Comprehensive training

Growth opportunities

Travel-related perks

Supportive remote team

Job summary

Almaaventurera is seeking a Remote Client Support Representative – Travel to assist clients throughout their travel journey. This fully remote role puts you at the center of the travel experience, ensuring smooth interactions before, during, and after trips.

You will handle inquiries via email, phone, and messaging, assist with itinerary changes, and provide clear destination information. The ideal candidate will have strong communication skills and a passion for travel.

Qualifications

• Strong written and verbal communication skills.
• Experience in customer service, travel, or support roles preferred.
• Ability to stay organized and work independently in a remote setting.

Responsibilities

• Support clients remotely via email, phone, and messaging platforms.
• Respond to travel-related inquiries in a timely, professional manner.
• Assist with itinerary changes, cancellations, updates, and special requests.
• Provide clear information on destinations, travel requirements, and agency processes.
• Monitor upcoming trips and proactively communicate with clients as needed.
• Resolve issues efficiently while maintaining high customer satisfaction.

Skills

Customer Service

Travel knowledge

Communication

Education

High school diploma or equivalent

Tools

CRM software

Booking platforms

Job description

Almaaventurera is seeking a Remote Client Support Representative – Travel to assist clients throughout their travel journey. This fully remote role puts you at the center of the travel experience, ensuring smooth interactions before, during, and after trips.

You will handle inquiries via email, phone, and messaging, assist with itinerary changes, and provide clear destination information. The ideal candidate will have strong communication skills and a passion for travel.