Remote Travel Concierge & Support Specialist

Almaaventurera; Christchurch; Remote; NZD 52,000 - 68,000; Full time

Benefits offered by this job

100% remote work

Full training and onboarding

Growth opportunities

Travel-related discounts

Supportive remote team

Job summary

Almaaventurera is seeking a Remote Travel Customer Representative to support travelers before, during, and after their trips. This 100% work-from-home role involves answering inquiries via email, phone, and messaging, and ensuring a smooth, stress-free experience from start to finish.

The ideal candidate has strong written and verbal communication, customer service experience in travel or hospitality, is highly organized, detail-oriented, and comfortable working independently.

Qualifications

• Excellent written and verbal communication skills.
• Experience in customer service (travel, hospitality, or support roles preferred).
• Highly organized, dependable and detail-oriented.
• Comfortable working independently in a remote environment.
• Able to learn new systems, tools, and processes quickly.
• Passionate about travel and helping others travel with confidence.

Responsibilities

• Assist clients remotely via email, phone, and messaging platforms
• Answer travel-related inquiries in a clear, professional, and friendly manner
• Support itinerary updates, cancellations, changes, and special requests
• Provide guidance on destinations, travel requirements, and agency procedures
• Monitor upcoming trips and proactively communicate with clients when needed
• Resolve issues efficiently while maintaining a positive customer experience

Skills

Communication skills

Customer service

Organized

Independent remote work

Fast learner

Travel passion

Job description

Almaaventurera is seeking a Remote Travel Customer Representative to support travelers before, during, and after their trips. This 100% work-from-home role involves answering inquiries via email, phone, and messaging, and ensuring a smooth, stress-free experience from start to finish.

The ideal candidate has strong written and verbal communication, customer service experience in travel or hospitality, is highly organized, detail-oriented, and comfortable working independently.