Remote Travel Concierge & Support Specialist

Almaaventurera; Tauranga; Remote; NZD 50,000 - 65,000; Full time

Benefits offered by this job

100% remote

Full training and ongoing support

Growth opportunities

Travel-related perks and discounts

Supportive remote team environment

Job summary

Almaaventurera is seeking a Remote Travel Customer Representative to support travelers before, during, and after their trips. This 100% work-from-home role involves answering inquiries, assisting with itinerary changes, and ensuring a smooth travel experience.

You will handle inquiries via email, phone, and messaging, provide guidance on destinations and requirements, and coordinate with clients from a remote setting.

Qualifications

• Strong written and verbal communication skills.
• Customer service experience in travel, hospitality, call center, or support roles preferred.
• Highly organized, dependable and detail-oriented.
• Comfortable working independently in a remote environment.
• Able to learn new systems, tools, and processes quickly.
• Passionate about travel and helping others travel with confidence.

Responsibilities

• Assist clients remotely via email, phone, and messaging platforms.
• Answer travel-related inquiries in a clear, professional, and friendly manner.
• Support itinerary updates, cancellations, changes, and special requests.
• Provide guidance on destinations, travel requirements, and agency procedures.
• Monitor upcoming trips and proactively communicate with clients.
• Resolve issues efficiently while maintaining a positive customer experience.

Skills

Strong written and verbalcommunication

Customer service experience

Highly organized

Detail-oriented

Independent remote work

Willingness to learn systems/tools

Passion for travel

Job description

Almaaventurera is seeking a Remote Travel Customer Representative to support travelers before, during, and after their trips. This 100% work-from-home role involves answering inquiries, assisting with itinerary changes, and ensuring a smooth travel experience.

You will handle inquiries via email, phone, and messaging, provide guidance on destinations and requirements, and coordinate with clients from a remote setting.