Remote Travel Support Specialist | Client Care

Almaaventurera; Rotorua; Remote; NZD 50,000 - 70,000; Full time

Benefits offered by this job

Fully remote position

Comprehensive training and ongoing 지원

Growth opportunities within travel公司

Travel-related perks and industry</br>

Job summary

Almaaventurera is seeking a Remote Client Support Representative – Travel to assist clients throughout their travel journey. In this fully remote role, you will serve as a key contact for travelers, providing support before, during, and after trips to ensure a smooth and positive experience.

This position suits someone with strong customer service skills, travel interest, and the ability to work independently from home.

Qualifications

• Strong written and verbal communication skills.
• Customer service experience in travel, hospitality, or support roles preferred.
• Highly organized, dependable, and detail oriented.
• Comfortable working independently in a fully remote role.
• Able to learn new systems, booking platforms, and digital tools quickly.
• Passionate about travel and delivering excellent client support.

Responsibilities

• Support clients remotely via email, phone, and messaging platforms.
• Respond to travel-related inquiries in a timely, professional manner.
• Assist with itinerary changes, cancellations, updates, and special requests.
• Provide clear information on destinations, travel requirements, and agency processes.
• Monitor upcoming trips and proactively communicate with clients as needed.
• Resolve issues efficiently while maintaining a high level of customer satisfaction.

Skills

Customer service

Travel knowledge

Written communication

Verbal communication

Remote work

Problem solving

Job description

Almaaventurera is seeking a Remote Client Support Representative – Travel to assist clients throughout their travel journey. In this fully remote role, you will serve as a key contact for travelers, providing support before, during, and after trips to ensure a smooth and positive experience.

This position suits someone with strong customer service skills, travel interest, and the ability to work independently from home.