Remote Travel Support Specialist — Booking & Care

Tellez Travels; Wellington; On-site; NZD 45,000 - 65,000; Full time

Benefits offered by this job

100% remote

Flexible scheduling

Growth opportunities

Travel perks & discounts

Team training

Job summary

Tellez Travels USA is seeking a reliable Travel Customer Support Specialist to assist clients throughout their journey from booking to return home. This role is ideal for someone who enjoys helping people, pays close attention to detail, and is passionate about travel and customer experience.

Responsibilities include responding to inquiries via email, phone, and messaging, assisting with bookings or changes, and providing accurate information about destinations and policies.

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience preferred (travel or hospitality helpful).
• Organized, dependable and detail-oriented.
• Comfortable using technology and learning booking platforms.
• Passionate about travel and helping others create memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel requirements, and agency policies.
• Follow up with clients to confirm trip details and overall satisfaction.
• Handle questions or concerns with empathy, professionalism and problem-solving skills.

Skills

Communication

Customer service

Attention to detail

Tech-savvy

Travel enthusiasm

Tools

Booking platforms

Booking systems

Job description

Tellez Travels USA is seeking a reliable Travel Customer Support Specialist to assist clients throughout their journey from booking to return home. This role is ideal for someone who enjoys helping people, pays close attention to detail, and is passionate about travel and customer experience.

Responsibilities include responding to inquiries via email, phone, and messaging, assisting with bookings or changes, and providing accurate information about destinations and policies.