Remote Travel Customer Support Specialist

Remotetravelcareers; Auckland; On-site; NZD 40,000 - 55,000; Full time

Job summary

Remotetravelcareers is hiring a remote Travel Customer Service representative to assist clients with bookings and travel questions. You will ensure fast, clear, and friendly support while working from home, handling flights, hotels, and transportation.

You’ll communicate via phone, email, or chat, update reservations, and guide customers to the best options. Prior customer service or hospitality is a plus, but not required.

Qualifications

• Strong communication and customer service skills.
• Comfortable using computers and online booking systems.
• Ability to stay organized and pay attention to detail.
• Friendly, helpful, and patient with customers.
• Hospitality experience is a plus but not required.

Responsibilities

• Assist customers with booking flights, hotels, and transportation.
• Provide clear and friendly support through phone, email, or chat.
• Answer basic travel questions and guide customers to the right options.
• Update reservations and confirm details for accuracy.
• Support the team with day-to-day travel service tasks.

Skills

Strong communication

Customer service

Tech-savvy

Organization

Attention to detail

Patience

Hospitality experience

Tools

Booking systems

Job description

Remotetravelcareers is hiring a remote Travel Customer Service representative to assist clients with bookings and travel questions. You will ensure fast, clear, and friendly support while working from home, handling flights, hotels, and transportation.

You’ll communicate via phone, email, or chat, update reservations, and guide customers to the best options. Prior customer service or hospitality is a plus, but not required.