Remote Travel Concierge

Elevationtravelpartners; Palmerston North; Remote; NZD 42,000 - 55,000; Full time

Benefits offered by this job

Remote work environment

Training and ongoing guidance

Opportunities for professional develop

Job summary

Elevationtravelpartners is seeking a Work-From-Home Travel Representative to support clients before, during, and after their trips. In this remote role you will handle inquiries by email, phone, and messaging, assist with reservations and itinerary changes, and help ensure every traveler has a smooth and enjoyable experience.

The ideal candidate communicates clearly, provides friendly service, and stays organized while juggling multiple requests.

Qualifications

• Excellent communication and interpersonal skills.
• Customer service experience preferred (hospitality or travel is helpful but not required).
• Organized and comfortable managing multiple requests.
• Able to learn online systems and tools quickly.
• Interested in travel and helping others plan successfully.

Responsibilities

• Communicate with clients via email, phone, and messaging platforms.
• Assist with reservation updates, itinerary adjustments, and cancellations.
• Provide accurate information about destinations, travel requirements, and procedures.
• Confirm travel details and follow up with clients as departure dates approach.
• Address concerns professionally and work toward timely resolutions.

Skills

Excellent communication

Interpersonal skills

Customer service experience

Tools

Online systems proficiency

Job description

Elevationtravelpartners is seeking a Work-From-Home Travel Representative to support clients before, during, and after their trips. In this remote role you will handle inquiries by email, phone, and messaging, assist with reservations and itinerary changes, and help ensure every traveler has a smooth and enjoyable experience.

The ideal candidate communicates clearly, provides friendly service, and stays organized while juggling multiple requests.