Remote Travel Concierge — Seamless Journeys & Perks

Almaaventurera; Auckland; Remote; NZD 50,000 - 70,000; Full time

Benefits offered by this job

Remote work flexibility

Exclusive travel perks

Professional development

Job summary

Alma Aventurera is seeking a Remote Travel Consultant to support clients from idea to return, delivering seamless, personalized service across bookings, documents, and itineraries.

You will work fully remotely with flexible scheduling, access to exclusive travel perks, and ongoing training as part of a team that values trust, care, and memorable journeys. Expect proactive communication, destination insights, and a passion for turning travel dreams into reality.

Qualifications

• Excellent written and verbal communication in English.
• Experience in customer service—ideally in travel, tourism, or hospitality.
• High attention to detail with strong organizational and follow-through habits.
• Tech-savvy and quick to adapt to new systems and booking tools.
• Genuine love for travel and helping others design unforgettable journeys.

Responsibilities

• Engage with client inquiries across email, phone, and messaging channels with timely, polished communication.
• Support travelers with booking updates, modifications, cancellations, and special requests.
• Provide accurate, up-to-date insights on destinations, travel documents, and agency procedures.
• Follow up to confirm trip details and gather feedback post-travel.
• Resolve concerns with empathy, efficiency, and a commitment to client satisfaction.

Skills

Communication

Customer service

Attention to detail

Tech-savvy

Travel passion

Job description

Alma Aventurera is seeking a Remote Travel Consultant to support clients from idea to return, delivering seamless, personalized service across bookings, documents, and itineraries.

You will work fully remotely with flexible scheduling, access to exclusive travel perks, and ongoing training as part of a team that values trust, care, and memorable journeys. Expect proactive communication, destination insights, and a passion for turning travel dreams into reality.