Remote Travel Concierge

Almaaventurera; Tauranga; Remote; NZD 45,000 - 75,000; Full time

Benefits offered by this job

Exclusive travel perks

Industry discounts

Professional development

Job summary

Alma Aventurera is seeking a Remote Travel Consultant to guide clients from initial trip ideas to safe returns. You will handle bookings, support travelers, and provide up-to-date insights on destinations and documents.

We value trust, consistency, and heart, offering remote-friendly schedules, exclusive travel perks, discounts, and ongoing professional development within a supportive team.

Qualifications

• Strong written and verbal communication skills.
• Experience in customer service, ideally in travel, tourism, or hospitality.
• High attention to detail with strong organizational and follow-through habits.
• Tech-savvy and quick to adapt to new systems and booking tools.

Responsibilities

• Engage with client inquiries across email, phone, and messaging channels with timely, polished communication.
• Support travelers with booking updates, modifications, cancellations, and special requests.
• Provide accurate, up-to-date insights on destinations, travel documents, and agency procedures.
• Follow up to confirm trip details and gather feedback post-travel.
• Resolve concerns with empathy, efficiency, and a commitment to client satisfaction.
• Fully remote flexibility — work from anywhere and design a schedule that aligns with your lifestyle.
• Exclusive travel perks and access to industry-only discounts.
• Professional development through ongoing training, mentorship, and team support.
• Community culture where passion for travel, connection, and meaningful memories drives everything we do.

Skills

Communication

Customer service

Tech proficiency

Travel knowledge

Tools

Booking systems

Job description

Alma Aventurera is seeking a Remote Travel Consultant to guide clients from initial trip ideas to safe returns. You will handle bookings, support travelers, and provide up-to-date insights on destinations and documents.

We value trust, consistency, and heart, offering remote-friendly schedules, exclusive travel perks, discounts, and ongoing professional development within a supportive team.