Remote Travel Concierge — Exclusive Perks & Support

Almaaventurera; Christchurch; Remote; NZD 42,000 - 62,000; Full time

Benefits offered by this job

Exclusive travel perks

Industry discounts

Job summary

Alma Aventurera is hiring a Remote Travel Consultant to guide clients from idea to return, delivering seamless, memorable experiences. You’ll handle bookings, provide destination insights, and troubleshoot with care, all while maintaining a high standard of service.

The role emphasizes flexible, fully remote scheduling, exclusive travel perks, and ongoing professional development within a supportive team that values trust and heart in every interaction.

Qualifications

• Strong written and verbal communication, clear and professional tone.
• Experience in customer service—travel, tourism, or hospitality preferred.
• Comfortable using booking tools and technology to support clients.

Responsibilities

• Engage with client inquiries across email, phone, and messaging channels with timely, polished communication.
• Support travelers with booking updates, modifications, cancellations, and special requests.
• Provide accurate, up-to-date insights on destinations, travel documents, and agency procedures.
• Follow up to confirm trip details and gather feedback post-travel.
• Resolve concerns with empathy, efficiency, and a commitment to client satisfaction.
• Fully remote flexibility — work from anywhere and design a schedule that aligns with your lifestyle.

Skills

Strong communication

Customer service experience

Tech-savvy

Job description

Alma Aventurera is hiring a Remote Travel Consultant to guide clients from idea to return, delivering seamless, memorable experiences. You’ll handle bookings, provide destination insights, and troubleshoot with care, all while maintaining a high standard of service.

The role emphasizes flexible, fully remote scheduling, exclusive travel perks, and ongoing professional development within a supportive team that values trust and heart in every interaction.