Remote Travel Concierge: Elite Support & Perks

Almaaventurera; Dunedin; Remote; NZD 42,000 - 64,000; Full time

Benefits offered by this job

Exclusive travel perks

Industry discounts

Job summary

Alma Aventurera is seeking a Remote Travel Consultant to guide clients from idea to return, delivering seamless, memorable experiences. You’ll handle bookings, provide destination insights, and resolve issues with empathy and professionalism.

The role offers fully remote work, exclusive travel perks, ongoing training, and a supportive team culture that values travel passion and customer care.

Qualifications

• Experience in customer service, ideally in travel, tourism, or hospitality.
• Strong written and verbal communication with high attention to detail.
• Tech-savvy and quick to adapt to new booking systems.

Responsibilities

• Engage with client inquiries across email, phone, and messaging channels.
• Support travelers with booking updates, modifications, cancellations, and special requests.
• Provide accurate, up-to-date insights on destinations, travel documents, and procedures.
• Follow up to confirm trip details and gather post-travel feedback.
• Resolve concerns with empathy and efficiency.
• Fully remote flexibility — work from anywhere and design a schedule that aligns with your lifestyle.
• Exclusive travel perks and access to industry-only discounts.
• Professional development through ongoing training, mentorship, and team support.
• Community culture where passion for travel, connection, and meaningful memories drives everything we do.

Skills

Communication

Customer service

Detail-oriented

Tech-savvy

Travel knowledge

Tools

Booking systems

Job description

Alma Aventurera is seeking a Remote Travel Consultant to guide clients from idea to return, delivering seamless, memorable experiences. You’ll handle bookings, provide destination insights, and resolve issues with empathy and professionalism.

The role offers fully remote work, exclusive travel perks, ongoing training, and a supportive team culture that values travel passion and customer care.