Remote Travel Concierge - Craft Memorable Journeys

Almaaventurera; Queenstown; Remote; NZD 52,000 - 78,000; Full time

Benefits offered by this job

Exclusive travel perks

Industry discounts

Job summary

Alma Aventurera is seeking a Remote Travel Consultant to guide clients from initial trip idea through to their safe return home, handling bookings and troubleshooting with poise and care.

You’ll provide destination insights, manage changes and requests, and communicate clearly across channels to keep experiences seamless and memorable.

Join a team that values trust, heart, and growth through ongoing training, mentorship, and exclusive travel perks, all from a fully remote setup.

Qualifications

• Experience in customer service—ideally in travel, tourism, or hospitality.
• Strong written and verbal communication skills.
• High attention to detail with strong organizational skills.
• Tech-savvy and quick to adapt to booking tools.
• Love for travel and helping others design unforgettable journeys.

Responsibilities

• Engage with client inquiries across email, phone, and messaging channels with timely, polished communication.
• Support travelers with booking updates, modifications, cancellations, and special requests.
• Provide accurate, up-to-date insights on destinations, travel documents, and agency procedures.
• Follow up to confirm trip details and gather feedback post-travel.
• Resolve concerns with empathy, efficiency, and a commitment to client satisfaction.
• Fully remote flexibility — work from anywhere and design a schedule that aligns with your lifestyle.
• Exclusive travel perks and access to industry-only discounts.
• Professional development through ongoing training, mentorship, and team support.
• Community culture where passion for travel, connection, and meaningful memories drives everything we do.

Skills

Communication skills

Customer service

Attention to detail

Tech savvy

Love of travel

Job description

Alma Aventurera is seeking a Remote Travel Consultant to guide clients from initial trip idea through to their safe return home, handling bookings and troubleshooting with poise and care.

You’ll provide destination insights, manage changes and requests, and communicate clearly across channels to keep experiences seamless and memorable.

Join a team that values trust, heart, and growth through ongoing training, mentorship, and exclusive travel perks, all from a fully remote setup.