Remote Client Support Specialist — Queenstown

Placements24; Queenstown; Hybrid; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Remote work flexibility

Learning & development opportunities

Supportive virtual team

Job summary

Placements24 seeks a detail-oriented Client Support Officer for a remote role serving clients in the Queenstown area. You will provide timely support, resolve inquiries, and maintain accurate client records to ensure high satisfaction.

The ideal candidate will have client support experience, strong communication, CRM proficiency, and the ability to work independently in a remote setting while collaborating with internal teams.

Qualifications

• Proven experience in a client support or customer service role.
• Strong communication and interpersonal skills, with the ability to build rapport remotely.
• Proficiency in using CRM software and communication platforms.

Responsibilities

• Provide comprehensive support and assistance to clients regarding their accounts and services.
• Address and resolve client inquiries and issues promptly and effectively.
• Maintain accurate client records and document all interactions.
• Offer guidance and information on company products and policies.
• Collaborate with internal teams to ensure client needs are met satisfactorily.

Skills

CRM proficiency

Remote communication

Client relations

Organization

Tools

CRM software

Job description

Placements24 seeks a detail-oriented Client Support Officer for a remote role serving clients in the Queenstown area. You will provide timely support, resolve inquiries, and maintain accurate client records to ensure high satisfaction.

The ideal candidate will have client support experience, strong communication, CRM proficiency, and the ability to work independently in a remote setting while collaborating with internal teams.