L2 Support Engineer

Randstad New Zealand; Tauranga; On-site; NZD 60,000 - 76,000; Full time

Job summary

Randstad New Zealand is hiring two Level 2 Support Engineers for 6-month on-site contracts in Bay of Plenty. You will provide post-migration Windows 11 support and serve as the primary escalation point for floorwalkers, resolving complex issues and guiding staff through the new environment.

Requirements include 2–3 years in IT desktop support or system administration, hands-on Windows 10/11, Intune, M365, and Azure, plus strong communication.

Qualifications

• 2 to 3 years of commercial IT desktop support or system administration experience.
• Strong hands-on experience administering Windows 10/11, Microsoft Intune, Microsoft 365, and Azure.
• Excellent communication with non-technical staff, able to translate technical steps clearly.
• Bachelor degree or IT certifications preferred.

Responsibilities

• On-site support as the primary escalation point for floorwalkers, assisting users with setup problems and inquiries.
• Advanced troubleshooting of hardware, network, login, and Microsoft 365 application issues.
• Triage and escalate complex problems to the squad Tech Lead.
• Utilize Intune and PowerShell to troubleshoot and push software updates.

Skills

Windows 11

L2 Support

Migration

Desktop Support

Intune

Azure

Microsoft 365

PowerShell

Education

Bachelor Degree

Tools

Microsoft Intune

PowerShell

Azure

Microsoft 365

Job description

The Role

We are seeking two Level 2 Support Engineers for 6-month contracts based on-site in Bay of Plenty. As a dedicated Windows 11 migration support engineer, you will play a critical role in ensuring a smooth transition for end-users by providing robust post-migration support. You will act as the primary technical escalation point for the floorwalking team, resolving complex technical issues and helping employees seamlessly navigate the new Windows 11 ecosystem.

Key Duties

• On-Site Support: Act as the primary technical escalation point for floorwalkers, walking the office floor to assist users face-to-face with setup problems and system inquiries.
• Advanced Troubleshooting: Resolve complex, hard-to-solve hardware, network, login, and Microsoft 365 application issues.
• Triage & Escalation: Effectively triage critical problems and elevate complex, unresolved issues to the squad Tech Lead.
• Tool Management: Utilize enterprise management systems like Microsoft Intune and PowerShell to troubleshoot technical issues and push software updates.

Skills & Experience Required

• Experience: 2 to 3 years of commercial experience in IT desktop support or system administration.
• Technical Stack: Strong, hands-on proficiency administering Windows 10/11, Microsoft Intune, Microsoft 365, and Azure.
• Communication: Exceptional people skills with a friendly, approachable demeanor. You must feel comfortable approaching busy staff and translating technical steps into simple, easy-to-understand terms.
• Qualifications: Relevant IT certifications or a computer science degree are highly preferred.
• Location: Must be based in or able to commute daily to the office for on-site work.

Work Rights

Because this is a short-term contract, we are unable to provide visa sponsorship. We can only process applications from candidates who are currently based in New Zealand and hold a valid work visa, residency, or citizenship. If you are currently overseas without existing work rights, we unfortunately cannot assist you with this specific role.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Experience

4 years

Skills

L2 Support, Windows 11, Intune, Azure, M365, PowerShell, Desktop Support, Migration

Qualifications

• Bachelor Degree

education

Bachelor Degree&ICT